Hotspot Deactivation: Difference between revisions
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'''''Draft''''' | '''''Draft''''' | ||
===All below instructions are for authorized employees only=== | |||
A report is sent at 8AM daily (Recipients: Linda Spivey, Salena Sullivan, Karim Khan, Chris Elledge) when one or more hotspots are overdue. At this time, they should be deactivated. | |||
When the Hotspot Overdue report is received: | When the Hotspot Overdue report is received: | ||
*Look up Hotspot in Workflows by copying Item ID from report and pasting into "Item Search and Display" | *Look up Hotspot in Workflows by copying Item ID from report and pasting into "Item Search and Display" | ||
**Verify status of item (is it still overdue?) | **Verify status of item (is it still overdue?) | ||
**Place Copy Hold on item for HOTSPOTCOORD User ID in WF. | |||
***Note: Patrons that have overdue hotspots won't be able to renew them. As described above, renewal would be denied due to hold. | |||
===T-Mobile=== | ===T-Mobile=== | ||
'''Reformat Table''' | |||
For whatever reason, the "Status" column is not shown by default. To Display: | |||
*Login, etc. | |||
*Click ''Modify Columns'' | |||
*Turn On ''Status'' column | |||
*If desired, click and drag so this column is near the top of the list. Will reduce scrolling | |||
'''Deactivate / Reactivate''' | |||
*Log in to your account at [https://statelocalgov.tmorders.com/portal/subscriber T-Mobile] and navigate to Subscriber Management. | *Log in to your account at [https://statelocalgov.tmorders.com/portal/subscriber T-Mobile] and navigate to Subscriber Management. | ||
*Look up by Copy Number or Item ID | *Look up by Copy Number (Hotspot Name) or Item ID | ||
**These columns exist; you may have to scroll right to see them | |||
*Check the checkbox for that unit's row | *Check the checkbox for that unit's row | ||
*Click the ''Suspend/Restore'' box, which is above the device list. | **Can check multiple units at a time if desired | ||
*Click the ''Suspend/Restore'' box, which is above the device list. A ''Temporary Suspend-Restore Device'' popup appears. | |||
**Select ''Add to Device'' | |||
**Set ''Anticipated Date of Change'' to today. | |||
**Change ''Reason for Service Suspend'' to Temporary Suspend | |||
**Do not change other fields. | |||
**Click ''Submit'' | |||
*A confirmation screen will come up asking if you want to proceed to Checkout | |||
**Choose ''YES'' | |||
*A ''Terms and Conditions'' box will pop up. | |||
**Scroll to the bottom, choose the box saying you agree to the terms and conditions | |||
**The Accept box will now be highlighted, click ''Accept'' | |||
*On the checkout screen, scroll to the bottom and choose ''Checkout'' | |||
**The amount will say zero -- no charge for this service | |||
*The ''Checkout Success'' screen will then come up | |||
It has been reported that the deactivation / reactivation changes are not instant. The form summons a human to perform the action. | |||
Reactivation of unit is performed as above with obvious changes. | |||
===US Cellular=== | |||
Email US Cellular to deactivate / reactivate. | |||
Include MEID and IMEI information. | |||
The email can be brief saying please turn ON/Off these hotspots. You can include all you need turned On/Off in the same e mail | |||
They seem pretty responsive to requests. | |||
Latest revision as of 17:37, 27 January 2021
Draft
All below instructions are for authorized employees only
A report is sent at 8AM daily (Recipients: Linda Spivey, Salena Sullivan, Karim Khan, Chris Elledge) when one or more hotspots are overdue. At this time, they should be deactivated.
When the Hotspot Overdue report is received:
- Look up Hotspot in Workflows by copying Item ID from report and pasting into "Item Search and Display"
- Verify status of item (is it still overdue?)
- Place Copy Hold on item for HOTSPOTCOORD User ID in WF.
- Note: Patrons that have overdue hotspots won't be able to renew them. As described above, renewal would be denied due to hold.
T-Mobile
Reformat Table
For whatever reason, the "Status" column is not shown by default. To Display:
- Login, etc.
- Click Modify Columns
- Turn On Status column
- If desired, click and drag so this column is near the top of the list. Will reduce scrolling
Deactivate / Reactivate
- Log in to your account at T-Mobile and navigate to Subscriber Management.
- Look up by Copy Number (Hotspot Name) or Item ID
- These columns exist; you may have to scroll right to see them
- Check the checkbox for that unit's row
- Can check multiple units at a time if desired
- Click the Suspend/Restore box, which is above the device list. A Temporary Suspend-Restore Device popup appears.
- Select Add to Device
- Set Anticipated Date of Change to today.
- Change Reason for Service Suspend to Temporary Suspend
- Do not change other fields.
- Click Submit
- A confirmation screen will come up asking if you want to proceed to Checkout
- Choose YES
- A Terms and Conditions box will pop up.
- Scroll to the bottom, choose the box saying you agree to the terms and conditions
- The Accept box will now be highlighted, click Accept
- On the checkout screen, scroll to the bottom and choose Checkout
- The amount will say zero -- no charge for this service
- The Checkout Success screen will then come up
It has been reported that the deactivation / reactivation changes are not instant. The form summons a human to perform the action.
Reactivation of unit is performed as above with obvious changes.
US Cellular
Email US Cellular to deactivate / reactivate. Include MEID and IMEI information.
The email can be brief saying please turn ON/Off these hotspots. You can include all you need turned On/Off in the same e mail
They seem pretty responsive to requests.