Citrix for Hiring: Difference between revisions

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==First use set-up and general notes==
==First use set-up and general notes==


Look at your "system tray", as show below.  Do you have the Citix icon, shown in red square?  If not, contact Chris.
Look at your "system tray", as show below.  Do you have the Citix icon (could be a different color), shown in red square?  If not, contact Chris.  If you ever see the ''Add Account'' pop-up, please leave it blank - just click "close".  If there is a "don't ask again" checkbox, check it.


[[File:Citrix Icon.png|center]]


[[File:Citrix Icon.png|left]]    [[File:Citrix Add Account.png]]
<div style="clear: both">


If you ever see the below pop-up, please leave it blank - just click "close".  If there is a "don't ask again" checkbox, check it.
==Connecting to the County - Citrix Workspace==


[[File:Citrix Add Account.png|center]]
Navigate your web browser to https://myapps2.montgomerycountyva.gov/ and Log in with your credentials.  User names are usually ''lastnamefm'' format.


Click the ''Detect Citrix Workspace App'' button.


There are two was of using Citrix Receiver: Full '''Citrix Receiver for Windows''' and '''Light Version'''.  The light version opens as a tab in your web browser.  It's only good for perusing applicant info.  If you wish to print or save any info, you will need to use the full Receiver.  It opens as a program in its own window.
[[File:Citrix_Detect_Receiver.png]]




==Connecting to the County - Citrix Receiver==
Depending on your settings and prior use, you may see:


Navigate your web browser to https://myapps2.montgomerycountyva.gov/
[[File:CitrixLauncherWithDetect.png|500px]]


Log in to the ''NetScaler with Unified Gateway'' page with your credentials.  User names are usually ''lastnamefm'' format.


You can choose to use the Light Version (blue text link) or the full receiver.  See above for the differences between the two.  To use the Light Version, click the blue text link.  To use the full Receiver, click the blue "Detect Receiver" button.  You will likely need to confirm an "Open Citrix Receiver Launcher?" popup.
Click the "Open" button (you can check the "Always Allow" if you wish).  This should open the Storefront.


[[File:Citrix_Detect_Receiver.png|center]]
Click on ''Desktops'' at the top.  You probably only have one Citrix Desktop.  Click to open (Allow Workspace Launcher, again, if prompted).
 
[[File:CitrixStorefront.png|500px]]




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The Citrix Desktop window will open, often full-screen, that looks like a virtual computer.
The Citrix Desktop window will open, often full-screen, that looks like a virtual computer.


[[File:Citrix_Desktop.png|center]]
[[File:Citrix_Desktop.png]]




If the full screen view is confusing or annoying, you can click the tab at the top center of the screen and tell the Receiver program to display as a window.
If the full screen view is confusing or annoying, you can click the tab at the top center of the screen and tell the Receiver program to display as a window.


==Using Munis and the Citrix Desktop==


==Using Munis==
The Citrix Desktop computer will act like a brand new computer every time you use it.  It will ask lots of (what are usually) one-time, first-run questions.  Do not sign into anything.  Do not sync with anything.  Answer all prompts as non-invasively as possible.  Close windows when you can. 


''This is not a Munis tutorial.  The intent of this section is to demonstrate the new (04/2018) method of connecting to Munis.''
When you can see the desktop of the Citrix Computer, double-click TylerHub.  Edge first-run prompts will appear; again, don't log into anything during these prompts.  Eventually, an Okta login will appear.  Use your credentials to sign in (same lastnamefm credentials that you used earlier). You will now be in the Hiring hub.


Look at the Citrix virtual computer desktop (like above screenshot).  '''We will no longer be using the tan "MU" "Munis Prod" program links.''' On the task bar, click to blue "e" to open the Microsoft Edge web browser.  Go to https://munis.mc-gov.net/default.aspx.  The Tyler Dashboard displays.


[[File:Citrix_Dashboard.png|center]]
''This is not a Munis tutorial. The intent of this section is to demonstrate connecting to Munis.''


You can either use the Tyler Menu (top right) or Recent Activity to navigate to the Munis screens that you are used to.
To look at candidates for a posted position, you will want to click on the menu icon (in red box), then ''Pending Applicants''. (Or, quicker, just click the "popout" icon on the ''Applicant Status'' tile.)
 
[[File:TylerMenu.png|400px|left]]&nbsp;&nbsp;&nbsp;&nbsp;[[File:CitrixAppStat.png]]
<div style="clear: both">




==Printing / Saving Info==
==Printing / Saving Info==


Important!  Per Stephanie / County IT:  Do not click the Print icon in Munis.  It is the biggest button on the ribbon.
It is highly recommended to '''not''' print directly from the Citrix Desktop.  Instead, save items to your local computer and print from there as you normally would.
 
[[File:Citrix_Ribbon.png|center|800px]]


You can use the PDF option to save the basic applicant info to your computer.  You can also click the Attachment button to see supporting documents (you can see that Virginia has three attachments).  You won't be printing directly from Munis; you'll save to your computer, then print from there to your printer.
In this screenshot, I'm attempting to save a PDF.  In the left side of the Save As box, click the This PC icon.  Your computer will display an Access warning; choose "allow read/write access".


Open an attachment as usual.  This example is a Word document; others file types may differ slightly.  File > Save as > Browse to see a list of locations


[[File:Citrix_SaveAs.png|center|600px]]
[[File:CitrixAllowAccess.png|600px]]+


You should save to your PC's Locations.  These are shown as ''Network Drive (<Drive>: on <your computer name>)''.  In this shot, I'm about to save the document to my H: drive, and I can print it normally from there at a later time (when I am done with Munis).


Remember that references to ''Desktop'' and ''C:'' refer to the Virtual Machine's locations, not your normal computer's locations.   
Choosing Allow will permit the Citrix Desktop computer to display the contents of This PC.  Select your H drive (shown as Network Drive H: on <your computer name>), and save Applicants' documents there.  References to Desktop and C: refer to the Citrix Desktop computer's locations, not your local computer's locations, so don't save in those locations.   


If I wanted to save the file to my PC's desktop, I'd have to navigate to:
Saving each applicant's documents in their own folder will help with organization.   


[[File:Citrix_Desktop_Path.png|center]]
[[File:Citrix SaveAs.png|600px]]

Latest revision as of 08:40, 2 October 2024

First use set-up and general notes

Look at your "system tray", as show below. Do you have the Citix icon (could be a different color), shown in red square? If not, contact Chris. If you ever see the Add Account pop-up, please leave it blank - just click "close". If there is a "don't ask again" checkbox, check it.


    

Connecting to the County - Citrix Workspace

Navigate your web browser to https://myapps2.montgomerycountyva.gov/ and Log in with your credentials. User names are usually lastnamefm format.

Click the Detect Citrix Workspace App button.


Depending on your settings and prior use, you may see:


Click the "Open" button (you can check the "Always Allow" if you wish). This should open the Storefront.

Click on Desktops at the top. You probably only have one Citrix Desktop. Click to open (Allow Workspace Launcher, again, if prompted).


The full Citrix interface does take many seconds before it opens. Be patient. I've also seen it open "underneath" another window, should you not notice it start.

The Citrix Desktop window will open, often full-screen, that looks like a virtual computer.


If the full screen view is confusing or annoying, you can click the tab at the top center of the screen and tell the Receiver program to display as a window.

Using Munis and the Citrix Desktop

The Citrix Desktop computer will act like a brand new computer every time you use it. It will ask lots of (what are usually) one-time, first-run questions. Do not sign into anything. Do not sync with anything. Answer all prompts as non-invasively as possible. Close windows when you can.

When you can see the desktop of the Citrix Computer, double-click TylerHub. Edge first-run prompts will appear; again, don't log into anything during these prompts. Eventually, an Okta login will appear. Use your credentials to sign in (same lastnamefm credentials that you used earlier). You will now be in the Hiring hub.


This is not a Munis tutorial. The intent of this section is to demonstrate connecting to Munis.

To look at candidates for a posted position, you will want to click on the menu icon (in red box), then Pending Applicants. (Or, quicker, just click the "popout" icon on the Applicant Status tile.)

    


Printing / Saving Info

It is highly recommended to not print directly from the Citrix Desktop. Instead, save items to your local computer and print from there as you normally would.

In this screenshot, I'm attempting to save a PDF. In the left side of the Save As box, click the This PC icon. Your computer will display an Access warning; choose "allow read/write access".


+


Choosing Allow will permit the Citrix Desktop computer to display the contents of This PC. Select your H drive (shown as Network Drive H: on <your computer name>), and save Applicants' documents there. References to Desktop and C: refer to the Citrix Desktop computer's locations, not your local computer's locations, so don't save in those locations.

Saving each applicant's documents in their own folder will help with organization.

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