Princh: Difference between revisions

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[[File:Princh4.png|500px|thumb|right|Realeasing a Princh job]]
[[File:Princh4.png|500px|thumb|right|Realeasing a Princh job]]
===How to Use===
===How to Release a Print Job===


Go to [http://admp.princh.com/login Princh login]
Go to [http://admp.princh.com/login Princh login] and enter the branch login credentials


Enter the branch login credentials here
Princh opens on the 'Today's Activity' tab; click the 'Release Order' tab.


Princh opens on the 'Today's Activity' tab
Click the checkbox next to the print job you wish to release and then click Release at top right.
 
To release a print job, navigate to the 'Release Order' tab.
 
Click the checkbox next to the print job you wish to release and then click Release towards the top right.


===How to Reprint a Job===
===How to Reprint a Job===
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Click 'Resend Job'.
Click 'Resend Job'.


You can only Resend Jobs for one hour after the initial print release was performed.
A print job can be reprinted for one hour after it was received by the system.
 


===Best Practices===
===Best Practices===
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===Troubleshooting===
===Troubleshooting===
[[File:PrinchUnknownError.png|350px|thumb|right|Princh Error]]
[[File:PrinchPrinters.png|350px|thumb|right|Princh Printers]]
As with any printing system, there can be factors that cause unhappiness with Princh.  Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not printable. 
Often, if there is a Princh print job that has an issue, no other job will be able to print until the issue is resolved.


When there is a print job that seems to have caused an error or in Queue status and no progress for a long time:
When there is a print job that seems to have caused an error or is in Queue status and no progress has happened for a long time:
# If there is an Error status hover the mouse over the word '''Error''' and note the reason in the tool-tip popup.
# Click on ''Printers'' in the left navigation menu; check the printer's status icon (green=good, red=bad)
## If Green:
### In the '''Job Dashboard''' cancel the offending print job (select the job's checkbox then click '''Cancel Payment''' )
### Try to print the next print job
## If Red (or Green but above steps fail):
### [https://www.mfrl.org/staff/staffsupport.php?who=it Submit an MFRL-IT ticket] with the information learned from above, and request a restart of the Princh Cloud Connector from the Admin's Princh Interface.


# If there is an Error status hover the mouse over the word '''Error''' and note the reason in the tool-tip popup.
# In the left navigation menu, check if the printer's status icon is Green or Red
** If Green:
*** In the '''Job Dashboard''' cancel the offending print job (select the checkbox then click '''Cancel Payment''' )
*** Try to print the next print job or resend the offending print job
** If Red (or Green but above steps fail):
*** eMail MFRL-IT with the information learned from above.


As with any printing system, there can be other factors that cause unhappiness with Princh. Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not print.
'''MFRL-IT''', upon getting a ticket, should do [http://10.10.100.35/books/it-department-documentation/page/princh this procedure].
If the Princh issue is caused by a large file size / memory issue as with the example below… Princh will not work for any print job until MFRL-IT intervenes.  If a Princh job fails due to “other” issue, there’s a much better chance of subsequent print jobs being successful.

Latest revision as of 08:50, 1 May 2025

Realeasing a Princh job

How to Release a Print Job

Go to Princh login and enter the branch login credentials

Princh opens on the 'Today's Activity' tab; click the 'Release Order' tab.

Click the checkbox next to the print job you wish to release and then click Release at top right.

How to Reprint a Job

Reprinting a Princh job

Go to 'Today's Activity'

Select the checkbox next to the job you wish to reprint.

Click 'Resend Job'.

A print job can be reprinted for one hour after it was received by the system.

Best Practices

When there are multiple print jobs (generally 8+) or large print jobs (20+ pages) release the jobs one at a time to avoid overwhelming the service.

Troubleshooting

Princh Error
Princh Printers

As with any printing system, there can be factors that cause unhappiness with Princh. Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not printable.

Often, if there is a Princh print job that has an issue, no other job will be able to print until the issue is resolved.

When there is a print job that seems to have caused an error or is in Queue status and no progress has happened for a long time:

  1. If there is an Error status hover the mouse over the word Error and note the reason in the tool-tip popup.
  2. Click on Printers in the left navigation menu; check the printer's status icon (green=good, red=bad)
    1. If Green:
      1. In the Job Dashboard cancel the offending print job (select the job's checkbox then click Cancel Payment )
      2. Try to print the next print job
    2. If Red (or Green but above steps fail):
      1. Submit an MFRL-IT ticket with the information learned from above, and request a restart of the Princh Cloud Connector from the Admin's Princh Interface.


MFRL-IT, upon getting a ticket, should do this procedure.

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