Notice Schedule: Difference between revisions

From MFRL Staff Wiki
Jump to navigation Jump to search
mNo edit summary
 
(59 intermediate revisions by 3 users not shown)
Line 1: Line 1:
== Overdue Items ==
==PreDue Notice Schedule and Info==
{|style="border-style: solid; border-width: 2px"
|
Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days.
If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date.
|}


=== Timeline for Overdues ===
These notices are sometimes referred to as "reminders". 


'''Email Notices'''
Receiving these notices is a patron opt-in choice.  It's keyed off of User Cat2, now labeled as PreDue.  Delivery methods are email, phone, and text.
* Three Days before: First Pre-due email
* One Day before: Second Pre-due email
* Two Days Overdue: First Overdue email
* Eight Days Overdue: Second Overdue email


'''Mailed Overdue Notices'''
Emailed notices are sent during the '''7AM''' hour; Text and Phone are sent at '''noon'''.
* Two Weeks (15-21 days): First Overdue mailed
* Four Weeks (29-35 days): Second Overdue mailed
* Six Weeks (43-49 days): '''Billed for Replacement cost''' This includes possible collections action and additional fees.
* Eight Weeks (57-63 days): '''Patron is turned over to UMS''' If overdue items have a value of $25 or more.


'''Additional Notices'''
* Three Days before due date: First Pre-due notice
* Accounts with a balance of $25 or more for over two weeks will include mention of the possibility of collection action and additional fees in their notice.
* One Day before due date: Second Pre-due notice
* Accounts with a balance of $25 or more for over five weeks will be '''turned over to UMS'''.
Both kinds of these notices are generated on Wednesdays.


=== Fees ===
==Overdue Notice Schedule and Info==
When a patron is turned over to UMS, a collection fee of $15.00 is added to the account by SIRSI.<br /> This fee is assessed by the library and is '''NON-NEGOTIABLE'''.


=== Example Notices ===
Overdue notices are sent daily. Delivery options are email, phone, and text and is indicated by User Cat6 ("OverDues").  Patrons can't opt out of receiving overdue notices.  USPS remains an option, but it is only for those with no ability to receive electronic delivery methods.


Below are some example of notices. Names have been changed to protect patron privacy.
First and Second Overdue Notices are combined and sent with each other. Emailed notices are sent just before '''8AM'''; Text and Phone notices are sent at '''9AM'''.


# [[Pre-due Notice 3day]]
Bill for Item(s) Not Returned Text and Phone messages are sent at '''10:30AM'''; the Email notifications go out just prior to that.
# [[Pre-due Notice 1day]]
 
# [[Overdue Notice 1day]]
* One Week: First Overdue Notice
# [[Overdue Notice 1week]]
* Two Weeks: Second Overdue Notice
# [[Overdue Notice mail 1]]
* Three Weeks: Third Overdue / Bill for Items Not Returned.  '''Patron billed for replacement cost of item'''.
# [[Overdue Notice mail 2]]
 
# [[LOD Bill]]
===Exceptions===
*The 3rd OD / Bill Notice does not run for BOARD, STAFF, or RETIREDMFR.  Thus, their checkouts never change from Overdue to Lost-assumed, and no LOST bill is created.
*We don't send USPS 1st or 2nd OD Notices for MAGAZINE checkouts.  However, these can be sent via TXT or PHONE.  The 3rd OD / Bill Notice does not run for these checkouts, so no LOST bill is created.  These checkouts are removed when the magazine is removed from the system, which is 6 months or 1 year from item creation.
*The only notice - PreDue or Overdue - that INSTITUTE patrons can receive is the ''2nd OD eMails - 8 day'' reminder<ref>Per 01/31/2017 Management Meeting</ref>.  This is still dependent upon User Cat2 opt-in indicator.
 
== See also ==
*[[Notice Examples]] - Examples of our notices.
*[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out?  A: Multiple times per day.
 
==References==
<references />

Latest revision as of 08:28, 18 June 2025

PreDue Notice Schedule and Info

These notices are sometimes referred to as "reminders".

Receiving these notices is a patron opt-in choice. It's keyed off of User Cat2, now labeled as PreDue. Delivery methods are email, phone, and text.

Emailed notices are sent during the 7AM hour; Text and Phone are sent at noon.

  • Three Days before due date: First Pre-due notice
  • One Day before due date: Second Pre-due notice

Overdue Notice Schedule and Info

Overdue notices are sent daily. Delivery options are email, phone, and text and is indicated by User Cat6 ("OverDues"). Patrons can't opt out of receiving overdue notices. USPS remains an option, but it is only for those with no ability to receive electronic delivery methods.

First and Second Overdue Notices are combined and sent with each other. Emailed notices are sent just before 8AM; Text and Phone notices are sent at 9AM.

Bill for Item(s) Not Returned Text and Phone messages are sent at 10:30AM; the Email notifications go out just prior to that.

  • One Week: First Overdue Notice
  • Two Weeks: Second Overdue Notice
  • Three Weeks: Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item.

Exceptions

  • The 3rd OD / Bill Notice does not run for BOARD, STAFF, or RETIREDMFR. Thus, their checkouts never change from Overdue to Lost-assumed, and no LOST bill is created.
  • We don't send USPS 1st or 2nd OD Notices for MAGAZINE checkouts. However, these can be sent via TXT or PHONE. The 3rd OD / Bill Notice does not run for these checkouts, so no LOST bill is created. These checkouts are removed when the magazine is removed from the system, which is 6 months or 1 year from item creation.
  • The only notice - PreDue or Overdue - that INSTITUTE patrons can receive is the 2nd OD eMails - 8 day reminder[1]. This is still dependent upon User Cat2 opt-in indicator.

See also

References

  1. ↑ Per 01/31/2017 Management Meeting
Retrieved from "http://wiki.mfrl.org/index.php?title=Notice_Schedule&oldid=1579"