Hold / Park / Transfer: Difference between revisions
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==Hold vs. Park == | |||
Using the '''Hold''' button will put the caller on hold, but the call can '''''only be retrieved from the handset that was used to hold the call'''''. | |||
'''Parking''' a call will allow the call to be retrieved from '''''any''''' handset. | |||
==Hold== | ==Hold== | ||
*Press the Hold button to place the call on hold. | |||
*Press the flashing Line button to retrieve the call. | |||
The hold and retrieve actions must be done from the same handset | |||
==Park== | ==Park== | ||
Parking a call will place the call on "hold", but it will be able to be retrieved from anywhere. | Parking a call will place the call on "hold", but it will be able to be retrieved from anywhere. | ||
*Inform the Caller you will be putting them on hold. Press the Transfer Key. | *Inform the Caller you will be putting them on hold. Press the Transfer Key. | ||
*Dial 700#. Listen for the system to give you a pickup number such as 701, 702, etc. Hang up. | *Dial 700#. Listen for the system to give you a pickup number such as 701, 702, etc. Hang up. | ||
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==Transfer== | ==Transfer== | ||
Calls can be transferred to other extensions in the building, in other buildings, or directly to someone's voicemail. | |||
*Inform the Caller you will be transferring them. Press the Transfer Key. | *Inform the Caller you will be transferring them. Press the Transfer Key. | ||
*Dial the destination phone's three digit extension plus #. At this point, you can: | *Dial the destination phone's three digit extension plus #. At this point, you can: | ||
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:::''Destination extension unanswered during Announced Transfer?'' | :::''Destination extension unanswered during Announced Transfer?'' | ||
:::*Hang up as soon as the Voice Mail greeting starts, completing the transfer ''or'' | :::*Hang up as soon as the Voice Mail greeting starts, completing the transfer ''or'' | ||
:::*Press the flashing line button on the phone. This cancels the transfer, allowing you to send the caller to another destination. | :::*Press the flashing line button on the phone. This cancels the transfer, allowing you to converse with or send the caller to another destination. | ||
===Transfer directly to someone's VoiceMail=== | ===Transfer directly to someone's VoiceMail=== | ||
You can transfer a call directly to someone's voicemail. This allows the caller to bypass the wait of the ringing phone, and | You can transfer a call directly to someone's voicemail. This allows the caller to bypass the wait of the ringing phone, and doesn't ring the phone of someone who may not want to be disturbed. | ||
*Inform the Caller you will be transferring them. Press the Transfer Key. | *Inform the Caller you will be transferring them. Press the Transfer Key. | ||
*Dial '''*22''' plus the destination phone's three digit extension plus #. | *Dial '''*22''' plus the destination phone's three digit extension plus #. | ||
*Hang up | *Hang up | ||
==Phoneside cheatsheets== | |||
[[Media:Holdcheatsheet.pdf|PDF]] Cheat Sheet | |||
[[Media:Holdcheatsheet.png|PNG]] (graphical) Cheat Sheet | |||
Latest revision as of 12:03, 31 March 2020
Hold vs. Park
Using the Hold button will put the caller on hold, but the call can only be retrieved from the handset that was used to hold the call.
Parking a call will allow the call to be retrieved from any handset.
Hold
- Press the Hold button to place the call on hold.
- Press the flashing Line button to retrieve the call.
The hold and retrieve actions must be done from the same handset
Park
Parking a call will place the call on "hold", but it will be able to be retrieved from anywhere.
- Inform the Caller you will be putting them on hold. Press the Transfer Key.
- Dial 700#. Listen for the system to give you a pickup number such as 701, 702, etc. Hang up.
- To retrieve the call, dial the number the system gave you (such as 701) then press #. This can be done from any handset.
Transfer
Calls can be transferred to other extensions in the building, in other buildings, or directly to someone's voicemail.
- Inform the Caller you will be transferring them. Press the Transfer Key.
- Dial the destination phone's three digit extension plus #. At this point, you can:
- Blind Transfer: Hang up. or
- Announced Transfer: Wait until the person you wish to transfer to answers their phone. You can privately summarize the call to that person. Hang up.
- Destination extension unanswered during Announced Transfer?
- Hang up as soon as the Voice Mail greeting starts, completing the transfer or
- Press the flashing line button on the phone. This cancels the transfer, allowing you to converse with or send the caller to another destination.
- Destination extension unanswered during Announced Transfer?
Transfer directly to someone's VoiceMail
You can transfer a call directly to someone's voicemail. This allows the caller to bypass the wait of the ringing phone, and doesn't ring the phone of someone who may not want to be disturbed.
- Inform the Caller you will be transferring them. Press the Transfer Key.
- Dial *22 plus the destination phone's three digit extension plus #.
- Hang up
Phoneside cheatsheets
PDF Cheat Sheet
PNG (graphical) Cheat Sheet
