CovidKitStatus: Difference between revisions
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(Created page with "== Covid Kit Availability Status and how to update it == As we get kits and then run out again we need to update the Phone Message and Website to be up to date. === Phone Se...") |
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== Covid Kit Availability | == Covid Kit Availability messages == | ||
Currently (02/03/2022), patrons calling a branch will hear a short recording stating the branch's Covid Test Kit supply status. The front page of [http://www.mfrl.org our website] also displays each branch's supply status. These statuses can be updated by staff at any time, and changes take effect immediately. | |||
These patron-facing notifications are only effective if they remain up to date. It is <b>imperative</b> that branches update both Phone and Website notices as soon as inventory is depleted or restocked. Please only change status for <i>your</i> branch. | |||
=== Phone | === Changing the Phone Notice === | ||
* Call extension 805 | |||
* Hear the "Select your Branch" message, and press the corresponding number. This message is interruptible; press your number at any time. | |||
** Blacksburg = 1 | |||
** Christiansburg = 2 | |||
** Floyd = 3 | |||
** Meadowbrook = 4 | |||
* Hear the "Select Your Status" instructions. You can not interrupt this message. | |||
* After the beep, press: | |||
** No Kits available = 6 | |||
** Yes, Kits are available = 9 | |||
* You will hear, in this order: | |||
** The digit you pressed | |||
** Verbal confirmation "No Kits" / "Yes Kits" | |||
** "Thank You" | |||
=== Website | You can hang up at this time. The system will return you to the <i>Select Your Branch</i> menu, but again, just hang up.<br> | ||
Changes take effect immediately. It's still a good idea to confirm by calling your branch with a cell phone. | |||
'''Resultant Automated Greeting''' | |||
Patrons will hear one of the two below. | |||
*Hello, you've reached the *branch*. This branch currently has Covid test kits in stock. | |||
*Hello, you've reached the *branch*. This branch does not currently have Covid Test Kits in stock. Due to Supply Chain and Shipping issues, we can't estimate when we will receive more tests from the Virginia Department of Health. | |||
=== Changing the Website === | |||
* Visit https://www.mfrl.org/staff/cvkitupdate.php | * Visit https://www.mfrl.org/staff/cvkitupdate.php | ||
* Change your Branch's status (and only your Branch!). | * Change your Branch's status (and only your Branch!). | ||
* Enter the password | * Enter the normal override password | ||
* Press Submit | * Press Submit | ||
Changes take effect immediately. It's still a good idea to confirm by visiting [http://www.mfrl.org www.mfrl.org], and refresh the page (F5). | |||
Latest revision as of 13:02, 22 March 2022
Covid Kit Availability messages
Currently (02/03/2022), patrons calling a branch will hear a short recording stating the branch's Covid Test Kit supply status. The front page of our website also displays each branch's supply status. These statuses can be updated by staff at any time, and changes take effect immediately.
These patron-facing notifications are only effective if they remain up to date. It is imperative that branches update both Phone and Website notices as soon as inventory is depleted or restocked. Please only change status for your branch.
Changing the Phone Notice
- Call extension 805
- Hear the "Select your Branch" message, and press the corresponding number. This message is interruptible; press your number at any time.
- Blacksburg = 1
- Christiansburg = 2
- Floyd = 3
- Meadowbrook = 4
- Hear the "Select Your Status" instructions. You can not interrupt this message.
- After the beep, press:
- No Kits available = 6
- Yes, Kits are available = 9
- You will hear, in this order:
- The digit you pressed
- Verbal confirmation "No Kits" / "Yes Kits"
- "Thank You"
You can hang up at this time. The system will return you to the Select Your Branch menu, but again, just hang up.
Changes take effect immediately. It's still a good idea to confirm by calling your branch with a cell phone.
Resultant Automated Greeting
Patrons will hear one of the two below.
- Hello, you've reached the *branch*. This branch currently has Covid test kits in stock.
- Hello, you've reached the *branch*. This branch does not currently have Covid Test Kits in stock. Due to Supply Chain and Shipping issues, we can't estimate when we will receive more tests from the Virginia Department of Health.
Changing the Website
- Visit https://www.mfrl.org/staff/cvkitupdate.php
- Change your Branch's status (and only your Branch!).
- Enter the normal override password
- Press Submit
Changes take effect immediately. It's still a good idea to confirm by visiting www.mfrl.org, and refresh the page (F5).