Notice Schedule: Difference between revisions

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== Overdue Items ==
==PreDue Notice Schedule and Info==
{|style="border-style: solid; border-width: 2px"
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Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days.
If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date.
|}


=== Timeline for Overdues ===
These notices are sometimes referred to as "reminders". 


'''Email Notices'''
Receiving these notices is a patron opt-in choice.  It's keyed off of User Cat2, now labeled as PreDue.  Delivery methods are email, phone, and text.


Receiving email notices is a patron option.
Emailed notices are sent during the '''7AM''' hour; Text and Phone are sent at '''noon'''.
* Three Days before due date: First Pre-due email
* One Day before due date: Second Pre-due email
* Eight Days Overdue: Overdue email


'''USPS Mailed Overdue Notices'''
* Three Days before due date: First Pre-due notice
* Two Weeks (15-21 days): First Overdue Notice
* One Day before due date: Second Pre-due notice
* Four Weeks (29-35 days): Second Overdue Notice
* Six Weeks (43-49 days): Third Overdue / Bill for Items Not Returned.  '''Patron billed for replacement cost of item'''. This notice includes mention of future collections action and additional fees if not rectified.
* Eight Weeks (57-63 days): '''Patron is turned over to UMS''' ''if'' overdue items have a total value of $25 or more.  A $15 REFERRAL bill is created, and patron status changes to COLLECTION.  There is no MFRL notice sent for this action.


'''High Balance Notices'''
==Overdue Notice Schedule and Info==


In addition to notices for checked out items, MFRL also has a schedule of notices for patron with balances of $25 or more.
Overdue notices are sent daily. Delivery options are email, phone, and text and is indicated by User Cat6 ("OverDues"). Patrons can't opt out of receiving overdue notices.  USPS remains an option, but it is only for those with no ability to receive electronic delivery methods.
* Accounts with high balance for two weeks:  Notice sent via USPS. This notice includes mention of future collections action and additional fees if not rectified.  It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid.
* Accounts with high balance for five weeks: '''Patron is turned over to UMS'''.  A $15 REFERRAL bill is created, and patron status changes to COLLECTION.  There is no MFRL notice sent for this action.


First and Second Overdue Notices are combined and sent with each other. Emailed notices are sent just before '''8AM'''; Text and Phone notices are sent at '''9AM'''.


'''INSTITUTE patrons'''
Bill for Item(s) Not Returned Text and Phone messages are sent at '''10:30AM'''; the Email notifications go out just prior to that.


The only overdue notice that Institutional patrons receive is the ''Eight Days Overdue: Second Overdue email''<sup>As per 01/31/2017 Management Meeting</sup>.
* One Week: First Overdue Notice
* Two Weeks: Second Overdue Notice
* Three Weeks: Third Overdue / Bill for Items Not Returned.  '''Patron billed for replacement cost of item'''.


Example reference test<sup>[[Overdues#references|1]]</sup>
===Exceptions===
*The 3rd OD / Bill Notice does not run for BOARD, STAFF, or RETIREDMFR.  Thus, their checkouts never change from Overdue to Lost-assumed, and no LOST bill is created.
*We don't send USPS 1st or 2nd OD Notices for MAGAZINE checkouts.  However, these can be sent via TXT or PHONE.  The 3rd OD / Bill Notice does not run for these checkouts, so no LOST bill is created.  These checkouts are removed when the magazine is removed from the system, which is 6 months or 1 year from item creation.
*The only notice - PreDue or Overdue - that INSTITUTE patrons can receive is the ''2nd OD eMails - 8 day'' reminder<ref>Per 01/31/2017 Management Meeting</ref>.  This is still dependent upon User Cat2 opt-in indicator.


=== Fees ===
== See also ==
When a patron is turned over to UMS, a collection fee of $15.00 is automatically added to the account.  This fee is '''Non-negotible'''.  This fee defrays the cost that MFRL incurs when sending patrons to UMS.
*[[Notice Examples]] - Examples of our notices.
 
*[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out?  A: Multiple times per day.
=== Patrons in Collections Status ===
* Once in Collection status, a patron must pay their entire balance due to get out of Collection status.
* If a patron in collections wishes to make scheduled payments to their account, we can "suspend" UMS actions (calls and letters from UMS).
* It is not possible to delay the sending of a patron to UMS.
 
=== Example Notices ===
 
'''Email Notices'''
# [[Pre-due Notice 3day|Three Day Pre-Due Notice]]
# [[Pre-due Notice 1day|One Day Pre-Due Notice]]
# [[Overdue Notice 2day|Two Day Overdue Notice]]
# [[Overdue Notice 8day|Eight Day Overdue Notice]]
 
'''USPS Mailed Notices'''
# [[Overdue Notice mail 1|1st Overdue Notice]]
# [[Overdue Notice mail 2|2nd Overdue Notice]]
# [[LOD Bill|3rd Overdue / Bill for Items Not Returned]]
# [[High Balance Notice]]


==References==
==References==
As fortold in Prophecy
<references />
{{Reflist}}

Latest revision as of 08:28, 18 June 2025

PreDue Notice Schedule and Info

These notices are sometimes referred to as "reminders".

Receiving these notices is a patron opt-in choice. It's keyed off of User Cat2, now labeled as PreDue. Delivery methods are email, phone, and text.

Emailed notices are sent during the 7AM hour; Text and Phone are sent at noon.

  • Three Days before due date: First Pre-due notice
  • One Day before due date: Second Pre-due notice

Overdue Notice Schedule and Info

Overdue notices are sent daily. Delivery options are email, phone, and text and is indicated by User Cat6 ("OverDues"). Patrons can't opt out of receiving overdue notices. USPS remains an option, but it is only for those with no ability to receive electronic delivery methods.

First and Second Overdue Notices are combined and sent with each other. Emailed notices are sent just before 8AM; Text and Phone notices are sent at 9AM.

Bill for Item(s) Not Returned Text and Phone messages are sent at 10:30AM; the Email notifications go out just prior to that.

  • One Week: First Overdue Notice
  • Two Weeks: Second Overdue Notice
  • Three Weeks: Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item.

Exceptions

  • The 3rd OD / Bill Notice does not run for BOARD, STAFF, or RETIREDMFR. Thus, their checkouts never change from Overdue to Lost-assumed, and no LOST bill is created.
  • We don't send USPS 1st or 2nd OD Notices for MAGAZINE checkouts. However, these can be sent via TXT or PHONE. The 3rd OD / Bill Notice does not run for these checkouts, so no LOST bill is created. These checkouts are removed when the magazine is removed from the system, which is 6 months or 1 year from item creation.
  • The only notice - PreDue or Overdue - that INSTITUTE patrons can receive is the 2nd OD eMails - 8 day reminder[1]. This is still dependent upon User Cat2 opt-in indicator.

See also

References

  1. ↑ Per 01/31/2017 Management Meeting
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