Notice Schedule: Difference between revisions
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=== Timeline for Overdues === | === Timeline for Overdues === | ||
'''Email Notices''' | '''Email Notices''' | ||
Receiving email notices is a patron option. | |||
* Three Days before due date: First Pre-due email | * Three Days before due date: First Pre-due email | ||
* One Day before due date: Second Pre-due email | * One Day before due date: Second Pre-due email | ||
| Line 14: | Line 16: | ||
* Eight Days Overdue: Second Overdue email | * Eight Days Overdue: Second Overdue email | ||
'''Mailed Overdue Notices''' | '''USPS Mailed Overdue Notices''' | ||
* Two Weeks (15-21 days): First Overdue | * Two Weeks (15-21 days): First Overdue Notice | ||
* Four Weeks (29-35 days): Second Overdue | * Four Weeks (29-35 days): Second Overdue Notice | ||
* Six Weeks (43-49 days): Third Overdue / Bill for | * Six Weeks (43-49 days): Third Overdue / Bill for Items Not Returned. '''Patron billed for replacement cost of item'''. This notice includes mention of future collections action and additional fees if not rectified. | ||
* Eight Weeks (57-63 days): '''Patron is turned over to UMS''' if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action. | * Eight Weeks (57-63 days): '''Patron is turned over to UMS''' if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action. | ||
'''High Balance Notices''' | '''High Balance Notices''' | ||
* Accounts with | In addition to notices for checked out items, MFRL also has a schedule of notices for patron with balances of $25 or more. | ||
* Accounts with high balance for two weeks: Notice sent via USPS. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid. | |||
* Accounts with high balance for five weeks: '''Patron is turned over to UMS'''. There is no MFRL notice sent for this action. | |||
=== Fees === | === Fees === | ||
When a patron is turned over to UMS, a collection fee of $15.00 is added to the account | When a patron is turned over to UMS, a collection fee of $15.00 is automatically added to the account. This fee is '''Non-negotible'''. This fee defrays the cost that MFRL incurs when sending patrons to UMS. | ||
=== Patrons in Collections Status === | |||
* Once in Collection status, a patron must pay their entire balance due to get out of Collection status. | |||
* If a patron in collections wishes to make scheduled payments to their account, we can "suspend" UMS actions (calls and letters from UMS). | |||
* It is not possible to delay the sending of a patron to UMS. | |||
=== Example Notices === | === Example Notices === | ||
'''Email Notices''' | |||
# [[Pre-due Notice 3day|3 Day Pre-Due]] | |||
# [[Pre-due Notice 1day|1 Day Pre-Due]] | |||
# [[Overdue Notice 1day|2 Day Overdue]] | |||
# [[Overdue Notice 1week|8 Day Overdue]] | |||
'''USPS Mailed Notices''' | |||
# [[Overdue Notice mail 1|1st Overdue Notice]] | |||
# [[Overdue Notice | # [[Overdue Notice mail 2|2nd Overdue Notice]] | ||
# [[LOD Bill|3rd Overdue / Bill for Items Not Returned]] | |||
# [[Overdue Notice mail | |||
# [[LOD Bill]] | |||
Revision as of 19:19, 28 April 2016
Overdue Items
|
Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days. If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date. |
Timeline for Overdues
Email Notices
Receiving email notices is a patron option.
- Three Days before due date: First Pre-due email
- One Day before due date: Second Pre-due email
- Two Days Overdue: First Overdue email
- Eight Days Overdue: Second Overdue email
USPS Mailed Overdue Notices
- Two Weeks (15-21 days): First Overdue Notice
- Four Weeks (29-35 days): Second Overdue Notice
- Six Weeks (43-49 days): Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item. This notice includes mention of future collections action and additional fees if not rectified.
- Eight Weeks (57-63 days): Patron is turned over to UMS if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action.
High Balance Notices
In addition to notices for checked out items, MFRL also has a schedule of notices for patron with balances of $25 or more.
- Accounts with high balance for two weeks: Notice sent via USPS. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid.
- Accounts with high balance for five weeks: Patron is turned over to UMS. There is no MFRL notice sent for this action.
Fees
When a patron is turned over to UMS, a collection fee of $15.00 is automatically added to the account. This fee is Non-negotible. This fee defrays the cost that MFRL incurs when sending patrons to UMS.
Patrons in Collections Status
- Once in Collection status, a patron must pay their entire balance due to get out of Collection status.
- If a patron in collections wishes to make scheduled payments to their account, we can "suspend" UMS actions (calls and letters from UMS).
- It is not possible to delay the sending of a patron to UMS.
Example Notices
Email Notices
USPS Mailed Notices