Notice Schedule: Difference between revisions
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'''Email Notices''' | '''Email Notices''' | ||
# [[Pre-due Notice 3day| | # [[Pre-due Notice 3day|Three Day Pre-Due Notice]] | ||
# [[Pre-due Notice 1day| | # [[Pre-due Notice 1day|One Day Pre-Due Notice]] | ||
# [[Overdue Notice 1day| | # [[Overdue Notice 1day|Two Day Overdue Notice]] | ||
# [[Overdue Notice 1week| | # [[Overdue Notice 1week|Eight Day Overdue Notice]] | ||
'''USPS Mailed Notices''' | '''USPS Mailed Notices''' | ||
Revision as of 13:31, 13 May 2016
Overdue Items
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Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days. If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date. |
Timeline for Overdues
Email Notices
Receiving email notices is a patron option.
- Three Days before due date: First Pre-due email
- One Day before due date: Second Pre-due email
- Two Days Overdue: First Overdue email
- Eight Days Overdue: Second Overdue email
USPS Mailed Overdue Notices
- Two Weeks (15-21 days): First Overdue Notice
- Four Weeks (29-35 days): Second Overdue Notice
- Six Weeks (43-49 days): Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item. This notice includes mention of future collections action and additional fees if not rectified.
- Eight Weeks (57-63 days): Patron is turned over to UMS if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action.
High Balance Notices
In addition to notices for checked out items, MFRL also has a schedule of notices for patron with balances of $25 or more.
- Accounts with high balance for two weeks: Notice sent via USPS. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid.
- Accounts with high balance for five weeks: Patron is turned over to UMS. There is no MFRL notice sent for this action.
Fees
When a patron is turned over to UMS, a collection fee of $15.00 is automatically added to the account. This fee is Non-negotible. This fee defrays the cost that MFRL incurs when sending patrons to UMS.
Patrons in Collections Status
- Once in Collection status, a patron must pay their entire balance due to get out of Collection status.
- If a patron in collections wishes to make scheduled payments to their account, we can "suspend" UMS actions (calls and letters from UMS).
- It is not possible to delay the sending of a patron to UMS.
Example Notices
Email Notices
USPS Mailed Notices