What to do if the system(s) go down: Difference between revisions
(Created page with "== Note == For most MFRL forms and procedural instructions, staff should go to the P: Drive, this Wiki, or wherever appropriate for information. Staff should not "print and s...") |
|||
| Line 31: | Line 31: | ||
If no return call, dial the Computer Technology Specialist at extension 113 and leave a message. | If no return call, dial the Computer Technology Specialist at extension 113 and leave a message. | ||
==Performing Functions While Systems are Down== | |||
'''WorkFlows''' - Use [[WorkFlows Offline Mode]]. | '''WorkFlows''' - Use [[WorkFlows Offline Mode]]. | ||
Revision as of 11:47, 4 February 2016
Note
For most MFRL forms and procedural instructions, staff should go to the P: Drive, this Wiki, or wherever appropriate for information. Staff should not "print and store" these documents for concerns of outdated information. However, this page should be printed (and re-printed on occasion), as it is needed but not available when the systems are down.
Procedure
Determine which system(s) are down
Is Sirsi Down? Verify by one or more:
- Checking WorkFlows on multiple staff computers
- Look at PCRes console on Circ02. The dot at the bottom right of the window indicates PCRes-Sirsi connection status (Green or Red)
- If you try to start WorkFlows , what error message is displayed?
- “Failed Communications” may be result of other Sirsi, non-network problems; you may be able to connect to Sirsi after a ten minute wait
Is the internet down?
- Can you get to a common, non-MFRL page like www.wdbj7.com?
- Are patrons rioting in the streets?
Are the network drives available?
- Check ability to navigate the P Drive
Are the phones down?
- Can you make a call?
- Reminder: all branches have a standard, non-network phone connected to the fax machine. This is for emergency use only if the network phones are down. They are to be used to call IT, Management, and 911 only. Do not call patrons from this phone.
Are other branches also down?
- If after M-F 9-5, please check other branches
Contact MFRL-IT
Call the Systems Administrator at extension 111 and leave a message. This will page the System Administrator.
Wait a full 30 minutes for a return call. If no return call, dial the Computer Technology Specialist at extension 113 and leave a message.
Performing Functions While Systems are Down
WorkFlows - Use WorkFlows Offline Mode.
Public Computers - If PCRes can't access Sirsi, then it can not validate patrons' logins. Issue Guest Passes.
Phones - The Systems Administrator may transfer a downed branch's phones to another branch. The fax machine phone is for emergency use only (contacting supervisors is OK).