Talk:LOST-CLAIM: Difference between revisions
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Please add the following instructions to the User Claims Lost procedure. | Please add the following instructions to the User Claims Lost procedure. | ||
If the patron has provided a replacement item with the same ISBN instead of payment, set the Payment type to CANCEL | If the patron has provided a replacement item with the same ISBN instead of payment, set the Payment type to CANCEL. Add notes to the patron's account explaining the replacement and fill out a Receipt for Payment form. Give the new item to our branch supervisor for processing. Remember to also make a note in our cancel/forgiven log for fines over $5.00. | ||
Latest revision as of 12:06, 27 April 2017
I think we should make some changes to update this to be inline with current procedure! -Yanni 4/25/17
Here's an example of a Reply. I think Yanni is a big jerk. -Evil Yanni 4/25/17
Lost-Claim replacing a lost item instead of a payment
Please add the following instructions to the User Claims Lost procedure. If the patron has provided a replacement item with the same ISBN instead of payment, set the Payment type to CANCEL. Add notes to the patron's account explaining the replacement and fill out a Receipt for Payment form. Give the new item to our branch supervisor for processing. Remember to also make a note in our cancel/forgiven log for fines over $5.00.