Notice Schedule: Difference between revisions
| Line 13: | Line 13: | ||
* Three Days before due date: First Pre-due email | * Three Days before due date: First Pre-due email | ||
* One Day before due date: Second Pre-due email | * One Day before due date: Second Pre-due email | ||
* Eight Days Overdue: | * Eight Days Overdue: Overdue email | ||
'''USPS Mailed Overdue Notices''' | '''USPS Mailed Overdue Notices''' | ||
Revision as of 09:13, 15 November 2017
Overdue Items
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Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days. If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date. |
Timeline for Overdues
Email Notices
Receiving email notices is a patron option.
- Three Days before due date: First Pre-due email
- One Day before due date: Second Pre-due email
- Eight Days Overdue: Overdue email
USPS Mailed Overdue Notices
- Two Weeks (15-21 days): First Overdue Notice
- Four Weeks (29-35 days): Second Overdue Notice
- Six Weeks (43-49 days): Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item. This notice includes mention of future collections action and additional fees if not rectified.
- Eight Weeks (57-63 days): Patron is turned over to UMS if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action.
High Balance Notices
In addition to notices for checked out items, MFRL also has a schedule of notices for patron with balances of $25 or more.
- Accounts with high balance for two weeks: Notice sent via USPS. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid.
- Accounts with high balance for five weeks: Patron is turned over to UMS. There is no MFRL notice sent for this action.
INSTITUTE patrons
The only overdue notice that Institutional patrons receive is the Eight Days Overdue: Second Overdue email[1].
Fees
When a patron is turned over to UMS, a collection fee of $15.00 is automatically added to the account. This fee is Non-negotible. This fee defrays the cost that MFRL incurs when sending patrons to UMS.
Patrons in Collections Status
- Once in Collection status, a patron must pay their entire balance due to get out of Collection status.
- If a patron in collections wishes to make scheduled payments to their account, we can "suspend" UMS actions (calls and letters from UMS).
- It is not possible to delay the sending of a patron to UMS.
Example Notices
Email Notices
USPS Mailed Notices
- ↑ As per 01/31/2017 Management Meeting