Dialing Rules

Procedure

Area codes 540 and 826 are now an overlay. They are intermixed within the former 540 territory.

No longer allowed:

• 9 + seven digit number

When dialing a number within the 540 / 826 area code, attempt the call in this order:

• 9 + (540/826) + seven digit number
• 9 + 1 + (540/826) + seven digit number

Any time you get an error recording, note the exact message and try the next step.

Explanation: The first bullet above is the procedure for calling local numbers. The second bullet applies to long distance calls that are within the 540/826 area code. Since a number's geographical location (local vs. long distance) may be unknown, dialing attempts should be in the above order.

When dialing a number with something other than a 540 or 826 area code, dial:

• 9 + 1 + area code + seven digit number.

Emergency calls:

• Dial either 911 or 9 911

Superseded Procedure, expiring 03/15/2022

• If a patron’s Area Code is something other than 540, you will need to dial 9 + 1 + area code + number.

If you are dialing a number with a 540 area code, attempt the call in this order. Any time you get an error recording, note the exact message and try the next step.

Dial:

• 9 + seven digit number
• 9 + 540 + seven digit number (no “1”)
• 9 + 1 + 540 + seven digit number

Still get an error? Report phone number to me, and include what messages are heard with each attempt.