Notice Schedule: Difference between revisions
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'''Additional Actions''' | '''Additional Actions''' | ||
* Accounts with a balance of $25 or more for over two weeks will include mention of the possibility of collection action and additional fees in their notice. | * Accounts with a balance of $25 or more for over two weeks will include mention of the possibility of collection action and additional fees in their notice. | ||
* Accounts with a balance of $25 or more for over five weeks will be '''turned over to UMS''. | * Accounts with a balance of $25 or more for over five weeks will be '''turned over to UMS'''. | ||
Both kinds of these notices are generated on Wednesdays. | Both kinds of these notices are generated on Wednesdays. | ||
=== Fees === | === Fees === | ||
When a patron is turned over to UMS, a collection fee of $15.00 is added to the account by SIRSI. This fee is assessed by the library and is '''NON-NEGOTIABLE'''. | When a patron is turned over to UMS, a collection fee of $15.00 is added to the account by SIRSI. This fee is assessed by the library and is '''NON-NEGOTIABLE'''. | ||
Revision as of 09:29, 28 April 2016
Overdue Items
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Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days. If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date. |
Timeline for Overdues
Email Notices
- Three Days before: First Pre-due email
- One Day before: Second Pre-due email
- Two Days Overdue: First Overdue email
- Eight Days Overdue: Second Overdue email
Mailed Overdue Notices
- Two Weeks (15-21 days): First Overdue mailed
- Four Weeks (29-35 days): Second Overdue mailed
- Six Weeks (43-49 days): Billed for Replacement cost This includes possible collections action and additional fees.
- Eight Weeks (57-63 days): Patron is turned over to UMS If overdue items have a value of $25 or more.
Additional Actions
- Accounts with a balance of $25 or more for over two weeks will include mention of the possibility of collection action and additional fees in their notice.
- Accounts with a balance of $25 or more for over five weeks will be turned over to UMS.
Both kinds of these notices are generated on Wednesdays.
Fees
When a patron is turned over to UMS, a collection fee of $15.00 is added to the account by SIRSI. This fee is assessed by the library and is NON-NEGOTIABLE.