Notice Schedule: Difference between revisions
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=== Timeline for Overdues === | === Timeline for Overdues === | ||
'''Email Notices''' | '''Email Notices''' - Not all patrons are signed up for email notices | ||
* Three Days before: First Pre-due email | * Three Days before due date: First Pre-due email | ||
* One Day before: Second Pre-due email | * One Day before due date: Second Pre-due email | ||
* Two Days Overdue: First Overdue email | * Two Days Overdue: First Overdue email | ||
* Eight Days Overdue: Second Overdue email | * Eight Days Overdue: Second Overdue email | ||
| Line 17: | Line 17: | ||
* Two Weeks (15-21 days): First Overdue mailed | * Two Weeks (15-21 days): First Overdue mailed | ||
* Four Weeks (29-35 days): Second Overdue mailed | * Four Weeks (29-35 days): Second Overdue mailed | ||
* Six Weeks (43-49 days): ''' | * Six Weeks (43-49 days): Third Overdue / Bill for items not returned. '''Patron billed for replacement cost of item''' - This notice includes mention of future collections action and additional fees if not rectified. | ||
* Eight Weeks (57-63 days): '''Patron is turned over to UMS''' | * Eight Weeks (57-63 days): '''Patron is turned over to UMS''' if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action. | ||
''' | '''High Balance Notices''' | ||
* Accounts with a balance of $25 or more for | * Accounts with a balance of $25 or more for two weeks: Notice sent. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid. | ||
* Accounts with a balance of $25 or more for over five weeks | * Accounts with a balance of $25 or more for over five weeks: '''Patron is turned over to UMS'''. There is no MFRL notice sent for this action. | ||
=== Fees === | === Fees === | ||
Revision as of 18:45, 28 April 2016
Overdue Items
|
Paper notices are mailed out on Wednesdays, so the time of event can vary by as much as 6 days. If a patron has enrolled in email notification they will receive automated emails early in the morning; These are based on the due date. |
Timeline for Overdues
Email Notices - Not all patrons are signed up for email notices
- Three Days before due date: First Pre-due email
- One Day before due date: Second Pre-due email
- Two Days Overdue: First Overdue email
- Eight Days Overdue: Second Overdue email
Mailed Overdue Notices
- Two Weeks (15-21 days): First Overdue mailed
- Four Weeks (29-35 days): Second Overdue mailed
- Six Weeks (43-49 days): Third Overdue / Bill for items not returned. Patron billed for replacement cost of item - This notice includes mention of future collections action and additional fees if not rectified.
- Eight Weeks (57-63 days): Patron is turned over to UMS if overdue items have a total value of $25 or more. There is no MFRL notice sent for this action.
High Balance Notices
- Accounts with a balance of $25 or more for two weeks: Notice sent. This notice includes mention of future collections action and additional fees if not rectified. It also states that no additional notices will be sent, and lists a specific date and time by which fines must be paid.
- Accounts with a balance of $25 or more for over five weeks: Patron is turned over to UMS. There is no MFRL notice sent for this action.
Fees
When a patron is turned over to UMS, a collection fee of $15.00 is added to the account by SIRSI.
This fee is assessed by the library and is NON-NEGOTIABLE.
Example Notices
Below are some example of notices. Names have been changed to protect patron privacy.