Single ticket: Difference between revisions
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'''View / Modify the Details''' | '''View / Modify the Details''' | ||
User – The patron’s name is at the right of the details, followed by a number in parenthesis. This indicates the total number of tickets that this patron has submitted. User name is permanently tied to email address. The second set of parenthesis shows if any ''collaborators'' have been assigned to this ticket. | User – The patron’s name is at the right of the details, followed by a number in parenthesis. This indicates the total number of tickets that this patron has submitted. User name is permanently tied to an email address. The second set of parenthesis shows if any ''collaborators'' have been assigned to this ticket. | ||
Branch – Please edit '''Branch''' in the ticket details. | Branch – Please edit '''Branch''' in the ticket details. This is to aid in future searches or statistics. | ||
'''Observing the origin of ticket thread.''' | '''Observing the origin of ticket thread.''' | ||
This original posting includes some keys in the first line. Most notably is the presence / absence of the [add collaborator] tag, and | This original posting includes some keys in the first line. Most notably is the presence / absence of the [add collaborator] tag, and Branch Manager / asst email addresses. This is a visual cue to remind you to add a collaborator later. Note: It appears that adding Branch Manager as a collaborator is standard practice for all tickets. | ||
The remainder of the first post is the data submitted by the patron from the mfrl.org webform. | The remainder of the first post is the data submitted by the patron from the mfrl.org webform. | ||
Revision as of 07:51, 1 November 2022
Basic tools
Site Location
You will find the Staff Control Panel at rp.mfrl.org/reqpurchase/scp
Floating Toolbar
Using the floating toolbar is recommended for most actions.
View / Modify the Details
User – The patron’s name is at the right of the details, followed by a number in parenthesis. This indicates the total number of tickets that this patron has submitted. User name is permanently tied to an email address. The second set of parenthesis shows if any collaborators have been assigned to this ticket.
Branch – Please edit Branch in the ticket details. This is to aid in future searches or statistics.
Observing the origin of ticket thread.
This original posting includes some keys in the first line. Most notably is the presence / absence of the [add collaborator] tag, and Branch Manager / asst email addresses. This is a visual cue to remind you to add a collaborator later. Note: It appears that adding Branch Manager as a collaborator is standard practice for all tickets.
The remainder of the first post is the data submitted by the patron from the mfrl.org webform.
Ticket Details
Ticket Reply
