Princh: Difference between revisions
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[[File:Princh4.png|500px|thumb|right|Realeasing a Princh job]] | [[File:Princh4.png|500px|thumb|right|Realeasing a Princh job]] | ||
===How to | ===How to Release a Print Job=== | ||
Go to [http://admp.princh.com/login Princh login] | Go to [http://admp.princh.com/login Princh login] and enter the branch login credentials | ||
Princh opens on the 'Today's Activity' tab; click the 'Release Order' tab. | |||
Click the checkbox next to the print job you wish to release and then click Release at top right. | |||
Click the checkbox next to the print job you wish to release and then click Release | |||
===How to Reprint a Job=== | ===How to Reprint a Job=== | ||
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A print job can be reprinted for one hour after it was received by the system. | A print job can be reprinted for one hour after it was received by the system. | ||
===Best Practices=== | ===Best Practices=== | ||
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===Troubleshooting=== | ===Troubleshooting=== | ||
[[File:PrinchUnknownError.png|350px|thumb|right|Princh Error]] | |||
[[File:PrinchPrinters.png|350px|thumb|right|Princh Printers]] | |||
When there is a print job that seems to have caused an error or is in Queue status and no progress has happened for a long time: | When there is a print job that seems to have caused an error or is in Queue status and no progress has happened for a long time: | ||
# If there is an Error status hover the mouse over the word '''Error''' and note the reason in the tool-tip popup. | # If there is an Error status hover the mouse over the word '''Error''' and note the reason in the tool-tip popup. | ||
# | # Click on ''Printers'' in the left navigation menu; check the printer's status icon (green=good, red=bad) | ||
## If Green: | ## If Green: | ||
### In the '''Job Dashboard''' cancel the offending print job (select the checkbox then click '''Cancel Payment''' ) | ### In the '''Job Dashboard''' cancel the offending print job (select the job's checkbox then click '''Cancel Payment''' ) | ||
### Try to print the next print job or resend the offending print job | ### Try to print the next print job or resend the offending print job | ||
## If Red (or Green but above steps fail): | ## If Red (or Green but above steps fail): | ||
### | ### [https://www.mfrl.org/staff/staffsupport.php?who=it Submit an MFRL-IT ticket] with the information learned from above, and request a restart of the Princh Cloud Connector from the Admin's Princh Interface. | ||
As with any printing system, there can be other factors that cause unhappiness with Princh. Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not printable. | As with any printing system, there can be other factors that cause unhappiness with Princh. Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not printable. | ||
Often, if there is a Princh print job that has an issue, no other job will be able to print until the issue is resolved. | |||
Revision as of 12:30, 29 April 2025
How to Release a Print Job
Go to Princh login and enter the branch login credentials
Princh opens on the 'Today's Activity' tab; click the 'Release Order' tab.
Click the checkbox next to the print job you wish to release and then click Release at top right.
How to Reprint a Job
Go to 'Today's Activity'
Select the checkbox next to the job you wish to reprint.
Click 'Resend Job'.
A print job can be reprinted for one hour after it was received by the system.
Best Practices
When there are multiple print jobs (generally 8+) or large print jobs (20+ pages) release the jobs one at a time to avoid overwhelming the service.
Troubleshooting
When there is a print job that seems to have caused an error or is in Queue status and no progress has happened for a long time:
- If there is an Error status hover the mouse over the word Error and note the reason in the tool-tip popup.
- Click on Printers in the left navigation menu; check the printer's status icon (green=good, red=bad)
- If Green:
- In the Job Dashboard cancel the offending print job (select the job's checkbox then click Cancel Payment )
- Try to print the next print job or resend the offending print job
- If Red (or Green but above steps fail):
- Submit an MFRL-IT ticket with the information learned from above, and request a restart of the Princh Cloud Connector from the Admin's Princh Interface.
- If Green:
As with any printing system, there can be other factors that cause unhappiness with Princh. Oddly formatted jobs, jobs with unusually small margins, jobs with unusual paper sizes – these can cause jobs to not printable.
Often, if there is a Princh print job that has an issue, no other job will be able to print until the issue is resolved.