Voicemail

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Using the web-based Mailbox tools

Found under the Voicemail/Fax tab and choosing Mailbox.

This is a visual list of all messages on the assigned extension.

Users may play and delete messages from here. Additionally, if a message was sent to this mailbox incorrectly, the user may send the message to another extension from here as well.

Recordings / View Your Greetings

Found under Voicemail/Fax Tab and choosing Voicemail Options

Users may create specific greetings here by pressing the Create Recording button.

This is also a repository of all the different recorded greetings a user has made.

Recording a New Greeting

The following popup appears when creating a new greeting recording.

Fill in the necessary fields. To record, either ring your extension to record from the handset or upload an audio file saved on your computer.

Greeting Rules / Change Your Greetings / Vacation Greetings

Once greetings have been recorded, Users may specify situations they are used in by creating greeting rules.

The topmost greeting rule holds presidence.

The following popup occurs when a new Greeting Rule is created. All fields must be filled in.

New rules go to the bottom of the Greeting Rules list. To make this rule hold precedence, simply drag it to the number 1 spot.

Change your voicemail password

To change your voicemail password, choose Features and then My Account

Enter the new 4-digit password and then retype the new password

Click 'Save Account Information' at the bottom of the screen.