Notice Examples

Due Date Notices

We have two types of electronic notices regarding checked out item due dates: PreDue notices and Overdue notices.

Predue Notices

These notices are sent 3 days before, 1 day before, and 8 days after items are due (Despite these being called "PreDue notices", one is in fact a "freshly overdue" notice). PreDue notices are optional. A patron could theoretically receive 3 notices via text in a single day, but phone messages will be combined if more then one would be sent on the same day.

The script for TXT Reminders:

MFRL-%B: Reminder you have %K item%P due %W. my.mfrl.org Titles=%T

Key: %B=Branch, %K=# of due, %O=date, %P=plural, %T=as much of titles as will fit.

The script for Phone Reminders:

Hello, this is the %B Library calling for %N. This is your courtesy reminder that you have items due %O. You can check your account and renew items online at my.mfrl.org

%O=8 days ago {and} tomorrow {and} 3 days from now (as many as are relevent)

OverDue Notices

These are sent at 2 weeks and 4 weeks. Additionally, a bill is sent at 6 weeks, but it is sent via USPS and there are not options for it. The 2 and 4 weeks notices can be sent via Email, Phone, TXT or USPS mailer. The default is email, patrons can not opt out. A patron will get at most 1 of these notices a week.

The script for TXT notices:

MFRL-%B: You have %K %O overdue item%P was due on %D. my.mfrl.org Titles=%T

Key: %B=Branch, %K=# of overdues, %O=2-week|4-week|2week-4week, %P=plural=' which'|'s, the oldest', %D=oldest due date,%T=as much of titles as will fit.

The script for Phone notices:

Hello, this is the %B Library calling for %N. This is your %O overdue notice. You have %K overdue item%P was due on %D. You can check your account and renew items online at my.mfrl.org

Key: %B=Branch, %K=# of overdues, %O=2 week|4 week|2 week and 4 week, %P=plural=' which'|'s, the oldest', %D=oldest due date We can't list titles on Phone for privacy.