Notice Examples: Difference between revisions
No edit summary |
No edit summary |
||
| Line 2: | Line 2: | ||
We have two types of electronic notices regarding checked out item due dates: '''PreDue''' notices and '''Overdue''' notices. | We have two types of electronic notices regarding checked out item due dates: '''PreDue''' notices and '''Overdue''' notices. | ||
== Predue Notices == | == Predue Notices and Examples == | ||
These notices are sent 3 days before, 1 day before, and 8 days after items are due (Despite these being called "PreDue notices", one is in fact a "freshly overdue" notice). PreDue notices are optional. | These notices are sent 3 days before, 1 day before, and 8 days after items are due (Despite these being called "PreDue notices", one is in fact a "freshly overdue" notice). PreDue notices are optional. | ||
| Line 9: | Line 9: | ||
'''TEXT''' | '''TEXT''' | ||
MFRL-CB: Reminder you have 1 item due 01/01/2010. my.mfrl.org Titles=Timeless | *MFRL-CB: Reminder you have 1 item due 01/01/2010. my.mfrl.org Titles=Timeless | ||
*MFRL-BB: Reminder you have 3 items due 01/01/2010. my.mfrl.org Titles=Timeless,Haven,Thank y... | |||
MFRL-BB: Reminder you have 3 items due 01/01/2010. my.mfrl.org Titles=Timeless,Haven,Thank y... | |||
Titles will be displayed dependent upon number of characters available in text. | Titles will be displayed dependent upon number of characters available in text. | ||
| Line 19: | Line 18: | ||
'''PHONE''' | '''PHONE''' | ||
Hello, this is the Floyd Library calling for Chris. This is your courtesy reminder that you have items due tomorrow and three days from now. You can check your account and renew items online at my.mfrl.org | *Hello, this is the Floyd Library calling for Chris. This is your courtesy reminder that you have items due tomorrow and three days from now. You can check your account and renew items online at my.mfrl.org | ||
*Hello, this is the Blacksburg Library calling for Chris. This is your courtesy reminder that you have items due Eight days ago. You can check your account and renew items online at my.mfrl.org | |||
Hello, this is the Blacksburg Library calling for Chris. This is your courtesy reminder that you have items due Eight days ago. You can check your account and renew items online at my.mfrl.org | |||
We don't list titles on Phone notifications due to privacy concerns. | We don't list titles on Phone notifications due to privacy concerns. | ||
| Line 29: | Line 27: | ||
'''EMAIL''' | '''EMAIL''' | ||
[[ | *[[Pre-due Notice 3day|Three Day Pre-Due Notice]] | ||
*[[Pre-due Notice 1day|One Day Pre-Due Notice]] | |||
*[[Overdue Notice 8day|Eight Day Overdue Notice]] | |||
Emailed PreDues look very similar to OverDue notices. All titles and full descriptions are listed. | Emailed PreDues look very similar to eMailed OverDue notices. All titles and full descriptions are listed. | ||
Different types of PreDue notices are not combined. That is, if a patron has items that are due in three days, and items due in one day, they will receive two separate emails. | Different types of PreDue notices are not combined. That is, if a patron has items that are due in three days, and items due in one day, they will receive two separate emails. | ||
These emails are sent during the 7AM hour. | These emails are sent during the 7AM hour. | ||
| Line 37: | Line 37: | ||
== OverDue Notices == | == OverDue Notices == | ||
These are sent at 2 weeks overdue and 4 weeks overdue. Additionally, a bill is sent at 6 weeks, but it is always sent via USPS. | These are sent at 2 weeks overdue and 4 weeks overdue. Additionally, a bill is sent at 6 weeks, but it is always sent via USPS. | ||
The 2 and 4 weeks notices are sent via Email, Phone, Text, or USPS mailer. The USPS mailer is for those without phone or email services. Patrons can not opt out of receiving Overdue Notices. | The 2 and 4 weeks notices are sent via Email, Phone, Text, or USPS mailer. The USPS mailer is for those without phone or email services. Patrons can not opt out of receiving Overdue Notices. All OverDue notices are sent on Wednesdays only. | ||
Examples: | Examples: | ||
| Line 44: | Line 43: | ||
'''TEXT''' | '''TEXT''' | ||
MFRL-BB: You have 1 2-week overdue item which was due on 01/01/2020. my.mfrl.org Titles=Julian is a mermaid... | *MFRL-BB: You have 1 2-week overdue item which was due on 01/01/2020. my.mfrl.org Titles=Julian is a mermaid... | ||
*MFRL-CB: You have 3 4-week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is a merm... | |||
MFRL-CB: You have 3 4-week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is a merm... | *MFRL-CB: You have 6 2week-4week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is ... | ||
MFRL-CB: You have 6 2week-4week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is ... | |||
Titles will be displayed dependent upon number of characters available in text. | Titles will be displayed dependent upon number of characters available in text. | ||
| Line 56: | Line 53: | ||
'''PHONE''' | '''PHONE''' | ||
*Hello, this is the Blacksburg Library calling for Chris. This is your 4 week overdue notice. You have 1 overdue item, which was due on 05/01/2010. You can check your account and renew items online at my.mfrl.org | |||
*Hello, this is the Floyd Library calling for Yanni. This is your 2 week and 4 week overdue notice. You have 6 overdue items, the oldest was due on 05/01/2010. You can check your account and renew items online at my.mfrl.org | |||
We don't list titles on Phone notifications due to privacy concerns. As shown above, different types of PreDue notices are combined. These calls are sent at noon. | |||
'''EMAIL''' | |||
*[[Overdue Notice email 1|First Overdue Notice email]] | |||
*[[Overdue Notice email 2|Second Overdue Notice email]] | |||
*[[Overdue Notice email 12|First and Second Overdue Notice email]] | |||
First and Second overdue emails are combined, as shown above. These emails are sent during the 6AM hour on Wednesdays. | |||
==Technical Scripts== | |||
PreDue Text: | |||
<blockquote>MFRL-%B: Reminder you have %K item%P due %W. my.mfrl.org Titles=%T<br> | |||
Key: %B=Branch, %K=# of due, %O=date, %P=plural, %T=as much of titles as will fit.</blockquote> | |||
PreDue Phone: | |||
<blockquote>Hello, this is the %B Library calling for %N. This is your courtesy reminder that you have items due %O. You can check your account and renew items online at my.mfrl.org<br> | |||
Key: %B=Branch, % | Key: %B=Branch, %N=First Name, %O=8 days ago {and} tomorrow {and} 3 days from now (as many as are relevent)</blockquote> | ||
OverDue Text: | |||
<blockquote>MFRL-%B: You have %K %O overdue item%P was due on %D. my.mfrl.org Titles=%T<br> | |||
Key: %B=Branch, % | Key: %B=Branch, %K=# of overdues, %O=2-week|4-week|2week-4week, %P=plural=' which'|'s, the oldest', %D=oldest due date,%T=as much of titles as will fit.</blockquote> | ||
OverDue Phone: | |||
<blockquote>Hello, this is the %B Library calling for %N. This is your %O overdue notice. You have %K overdue item%P was due on %D. You can check your account and renew items online at my.mfrl.org<br> | |||
Key: %B=Branch, %K=# of overdues, %O=2 | Key: %B=Branch, %K=# of overdues, %O=2 week|4 week|2 week and 4 week, %P=plural=' which'|'s, the oldest', %D=oldest due date</blockquote> | ||
Revision as of 13:22, 19 September 2019
Due Date Notices
We have two types of electronic notices regarding checked out item due dates: PreDue notices and Overdue notices.
Predue Notices and Examples
These notices are sent 3 days before, 1 day before, and 8 days after items are due (Despite these being called "PreDue notices", one is in fact a "freshly overdue" notice). PreDue notices are optional.
Examples:
TEXT
- MFRL-CB: Reminder you have 1 item due 01/01/2010. my.mfrl.org Titles=Timeless
- MFRL-BB: Reminder you have 3 items due 01/01/2010. my.mfrl.org Titles=Timeless,Haven,Thank y...
Titles will be displayed dependent upon number of characters available in text. Different types of PreDue notices are not combined. That is, if a patron has items that are due in three days, and items due in one day, they will receive two separate texts. These texts are sent at noon.
PHONE
- Hello, this is the Floyd Library calling for Chris. This is your courtesy reminder that you have items due tomorrow and three days from now. You can check your account and renew items online at my.mfrl.org
- Hello, this is the Blacksburg Library calling for Chris. This is your courtesy reminder that you have items due Eight days ago. You can check your account and renew items online at my.mfrl.org
We don't list titles on Phone notifications due to privacy concerns. As shown above, different types of PreDue notices are combined. These calls are sent at noon.
Emailed PreDues look very similar to eMailed OverDue notices. All titles and full descriptions are listed. Different types of PreDue notices are not combined. That is, if a patron has items that are due in three days, and items due in one day, they will receive two separate emails. These emails are sent during the 7AM hour.
OverDue Notices
These are sent at 2 weeks overdue and 4 weeks overdue. Additionally, a bill is sent at 6 weeks, but it is always sent via USPS. The 2 and 4 weeks notices are sent via Email, Phone, Text, or USPS mailer. The USPS mailer is for those without phone or email services. Patrons can not opt out of receiving Overdue Notices. All OverDue notices are sent on Wednesdays only.
Examples:
TEXT
- MFRL-BB: You have 1 2-week overdue item which was due on 01/01/2020. my.mfrl.org Titles=Julian is a mermaid...
- MFRL-CB: You have 3 4-week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is a merm...
- MFRL-CB: You have 6 2week-4week overdue items, the oldest was due on 01/01/2020. my.mfrl.org Titles=Julian is ...
Titles will be displayed dependent upon number of characters available in text. If applicable, the two-week and four-week notices are combined. These texts are sent on Wednesdays at 9AM.
PHONE
- Hello, this is the Blacksburg Library calling for Chris. This is your 4 week overdue notice. You have 1 overdue item, which was due on 05/01/2010. You can check your account and renew items online at my.mfrl.org
- Hello, this is the Floyd Library calling for Yanni. This is your 2 week and 4 week overdue notice. You have 6 overdue items, the oldest was due on 05/01/2010. You can check your account and renew items online at my.mfrl.org
We don't list titles on Phone notifications due to privacy concerns. As shown above, different types of PreDue notices are combined. These calls are sent at noon.
EMAIL
First and Second overdue emails are combined, as shown above. These emails are sent during the 6AM hour on Wednesdays.
Technical Scripts
PreDue Text:
MFRL-%B: Reminder you have %K item%P due %W. my.mfrl.org Titles=%T
Key: %B=Branch, %K=# of due, %O=date, %P=plural, %T=as much of titles as will fit.
PreDue Phone:
Hello, this is the %B Library calling for %N. This is your courtesy reminder that you have items due %O. You can check your account and renew items online at my.mfrl.org
Key: %B=Branch, %N=First Name, %O=8 days ago {and} tomorrow {and} 3 days from now (as many as are relevent)
OverDue Text:
MFRL-%B: You have %K %O overdue item%P was due on %D. my.mfrl.org Titles=%T
Key: %B=Branch, %K=# of overdues, %O=2-week|4-week|2week-4week, %P=plural=' which'|'s, the oldest', %D=oldest due date,%T=as much of titles as will fit.
OverDue Phone:
Hello, this is the %B Library calling for %N. This is your %O overdue notice. You have %K overdue item%P was due on %D. You can check your account and renew items online at my.mfrl.org
Key: %B=Branch, %K=# of overdues, %O=2 week|4 week|2 week and 4 week, %P=plural=' which'|'s, the oldest', %D=oldest due date