Hotspot Deactivation: Difference between revisions
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m (Protected "Hotspot Deactivation" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))) |
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===T-Mobile=== | ===T-Mobile=== | ||
*Log in to your account at [https://statelocalgov.tmorders.com/portal/subscriber T-Mobile] and navigate to Subscriber Management. | *Log in to your account at [https://statelocalgov.tmorders.com/portal/subscriber T-Mobile] and navigate to Subscriber Management. | ||
*Look up by Copy Number or Item ID | *Look up by Copy Number (Hotspot Name) or Item ID | ||
**These columns exist; you may have to scroll right to see them | |||
*Check the checkbox for that unit's row | *Check the checkbox for that unit's row | ||
*Click the ''Suspend/Restore'' box, which is above the device list. | **Can check multiple units at a time if desired | ||
*Click the ''Suspend/Restore'' box, which is above the device list. A ''Temporary Suspend-Restore Device'' popup appears. | |||
**Select ''Add to Device'' | |||
**Set ''Anticipated Date of Change'' to today. | |||
**Change ''Reason for Service Suspend'' to Temporary Suspend | |||
**Do not change other fields. | |||
**Click ''Submit'' | |||
Reactivation of unit is performed as above with obvious changes. | |||
Revision as of 11:43, 31 August 2020
Draft
A report is sent at 8AM daily when one or more hotspots are overdue. At this time, they should be deactivated.
- Question: How / when to reactivate; how will staff know to do this?
When the Hotspot Overdue report is received:
- Look up Hotspot in Workflows by copying Item ID from report and pasting into "Item Search and Display"
- Verify status of item (is it still overdue?)
T-Mobile
- Log in to your account at T-Mobile and navigate to Subscriber Management.
- Look up by Copy Number (Hotspot Name) or Item ID
- These columns exist; you may have to scroll right to see them
- Check the checkbox for that unit's row
- Can check multiple units at a time if desired
- Click the Suspend/Restore box, which is above the device list. A Temporary Suspend-Restore Device popup appears.
- Select Add to Device
- Set Anticipated Date of Change to today.
- Change Reason for Service Suspend to Temporary Suspend
- Do not change other fields.
- Click Submit
Reactivation of unit is performed as above with obvious changes.