CanceledHolds on HoldShelf
Canceled Holds on Hold Shelf Report
This report runs every morning at 8AM, and is distributed to any staff member that is a member of the wf_holdlist mailing list.
The report lists items that are currently on the hold shelf, but the hold has been canceled - likely, online by the patron. The item should be pulled from hold shelf and directed to its next destination. This will help other holds for the title to be filled quicker, or allow for another patron to discover the item in the stacks.
This procedure should be performed daily.
Sample Report
BBURG-HOLD|50722014458747 |WHEN WE FOUND HOME|40722011021234|SMITH PATRON L. |
CBURG-HOLD|50722014533630 |SHERLOCK GNOMES|40722011565678|DORIAN DARIN C |
BBURG-HOLD|50722014344616 |THE LAND OF STORIES|24410000079012|PINKERTON MELISSA |
BBURG-HOLD|50722014207920 |RISING STORM|40722011173456|SASARIO VANESSA E. |
In the above example, only BB and CB will need to perform any actions. The items listed should be pulled from the hold shelf, and instructions below performed on each.
Instructions
The instructions are on the top of each day's report.
Scan item using Check Item Status, and then click the Remove From Hold Shelf button. If the Remove From Hold Shelf Button does not display, you must perform a Trap Holds, then Check Item Status.
For the majority of items, the first step is all that needs to be performed.
Items that on rotation for another branch may need the second step to be performed as well. Not performing this step will create difficulties for the receiving branch.
Example
Below is a link to a video (no sound) depicting this procedure on a rotation item, which required both steps of procedure to be performed. The WorkFlows error popup is expected.