Single ticket

Basic tools

Site Location

You will find the Staff Control Panel at rp.mfrl.org/reqpurchase/scp

Floating Toolbar

Using the floating toolbar is recommended for most actions.

View / Modify the Details

User – The patron’s name is at the right of the details, followed by a number in parenthesis. This indicates the total number of tickets that this patron has submitted. User name is permanently tied to an email address. The second set of parenthesis shows if any collaborators have been assigned to this ticket.

Branch – Please edit Branch in the ticket details. This is to aid in future searches or statistics.

Observing the origin of ticket thread.

This original posting includes some keys in the first line. Most notably is the presence / absence of the [add collaborator] tag, and Branch Manager / asst email addresses. This is a visual cue to remind you to add a collaborator later. Note: It appears that adding Branch Manager as a collaborator is standard practice for all tickets.

The remainder of the first post is the data submitted by the patron from the mfrl.org webform.

Ticket Details

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