Notice Schedule

PreDue Notice Schedule and Info

These notices are sometimes referred to as "reminders".

Receiving these notices is a patron opt-in choice. It's keyed off of User Cat2, now labeled as PreDue. Delivery methods are email, phone, and text.

Emailed notices are sent during the 7AM hour; Text and Phone are sent at noon.

• Three Days before due date: First Pre-due notice
• One Day before due date: Second Pre-due notice

Overdue Notice Schedule and Info

Overdue notices are sent daily. Delivery options are email, phone, and text and is indicated by User Cat6 ("OverDues"). Patrons can't opt out of receiving overdue notices. USPS remains an option, but it is only for those with no ability to receive electronic delivery methods.

First and Second Overdue Notices are combined and sent with each other. Emailed notices are sent just before 8AM; Text and Phone notices are sent at 9AM.

Bill for Item(s) Not Returned Text and Phone messages are sent at 10:30AM; the Email notifications go out just prior to that.

• One Week: First Overdue Notice
• Two Weeks: Second Overdue Notice
• Three Weeks: Third Overdue / Bill for Items Not Returned. Patron billed for replacement cost of item.

Exceptions

• We don't send USPS 1st or 2nd OD Notices to BOARD or STAFF. However, these profiles can receive these notices via TXT or PHONE.
• The 3rd OD / Bill Notice does not run for BOARD, STAFF, or RETIREDMFR. Thus, their checkouts never change from Overdue to Lost-assumed, and no LOST bill is created.
• We don't send USPS 1st or 2nd OD Notices for MAGAZINE checkouts. However, these can be sent via TXT or PHONE. The 3rd OD / Bill Notice does not run for these checkouts, so no LOST bill is created. These checkouts are removed when the magazine is removed from the system, which is 6 months or 1 year from item creation.
• The only notice - PreDue or Overdue - that INSTITUTE patrons can receive is the 2nd OD eMails - 8 day reminder. This is still dependent upon User Cat2 opt-in indicator.

See also

• Notice Examples - Examples of our notices.
• Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.