What to do if the system(s) go down

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Note

For most MFRL forms and procedural instructions, staff should go to the P: Drive, this Wiki, or wherever appropriate for information. Staff should not "print and store" these documents for concerns of outdated information. However, this page should be printed (and re-printed on occasion), as it is needed but not available when the systems are down.

Procedure

Determine which system(s) are down

Is Sirsi Down? Verify by one or more:

  • Checking WorkFlows on multiple staff computers
  • Look at PCRes console on Circ02. The dot at the bottom right of the window indicates PCRes-Sirsi connection status (Green or Red)
  • If you try to start WorkFlows , what error message is displayed?
    • “Failed Communications” may be result of other Sirsi, non-network problems; you may be able to connect to Sirsi after a ten minute wait

Is the internet down?

  • Can you get to a common, non-MFRL page like www.wdbj7.com?
  • Are patrons rioting in the streets?

Are the network drives available?

  • Check ability to navigate the P Drive

Are the phones down?

  • Can you make a call?
    • Reminder: all branches have a standard, non-network phone connected to the fax machine. This is for emergency use only if the network phones are down. They are to be used to call IT, Management, and 911 only. Do not call patrons from this phone.

Are other branches also down?

  • If after M-F 9-5, please check other branches

Contact MFRL-IT

Call the Systems Administrator at extension 111 and leave a message. This will page the System Administrator.

Wait a full 30 minutes for a return call. If no return call, dial the Computer Technology Specialist at extension 113 and leave a message.

Performing Functions While Systems are Down

WorkFlows - Use WorkFlows Offline Mode.

Public Computers - If PCRes can't access Sirsi, then it can not validate patrons' logins. Issue Guest Passes.

Phones - The Systems Administrator may transfer a downed branch's phones to another branch. The fax machine phone is for emergency use only (contacting supervisors is OK).

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