Hotspot Deactivation

Draft

A report is sent at 8AM daily when one or more hotspots are overdue. At this time, they should be deactivated.

• Question: How / when to reactivate; how will staff know to do this?

When the Hotspot Overdue report is received:

• Look up Hotspot in Workflows by copying Item ID from report and pasting into "Item Search and Display"
  • Verify status of item (is it still overdue?)

T-Mobile

• Log in to your account at T-Mobile and navigate to Subscriber Management.
• Look up by Copy Number (Hotspot Name) or Item ID
  • These columns exist; you may have to scroll right to see them
• Check the checkbox for that unit's row
  • Can check multiple units at a time if desired
• Click the Suspend/Restore box, which is above the device list. A Temporary Suspend-Restore Device popup appears.
  • Select Add to Device
  • Set Anticipated Date of Change to today.
  • Change Reason for Service Suspend to Temporary Suspend
  • Do not change other fields.
  • Click Submit

Reactivation of unit is performed as above with obvious changes.