Talk:LOST-CLAIM

I think we should make some changes to update this to be inline with current procedure! -Yanni 4/25/17

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Here's an example of a Reply. I think Yanni is a big jerk. -Evil Yanni 4/25/17

Lost-Claim replacing a lost item instead of a payment

Please add the following instructions to the User Claims Lost procedure. If the patron has provided a replacement item with the same ISBN instead of payment, set the Payment type to CANCEL. Add notes to the patron's account explaining the replacement and fill out a Receipt for Payment form. Give the new item to our branch supervisor for processing. Remember to also make a note in our cancel/forgiven log for fines over $5.00.