What to do if the system(s) go down

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Which system(s) are down?

Is Sirsi Down? Verify by one or more:

  • Checking WorkFlows on two or more staff computers
    • What error message is displayed?
      • “Failed Communications”, “Too many attempts”, and some other messages may be result of other Sirsi, non-network problems. If there are no other network issues, this error may resolve itself in ten to fifteen minutes.
  • Look at self-checkout and see if it is down.

Is the internet down?

  • Can you get to a non-MFRL website?

Are the network drives available?

  • Check ability to navigate the P Drive

Are the phones down?

Are other branches also down?

  • If after M-F 9-5, please check other branches

Printing Issues

Contacting MFRL-IT

If possible, create a ticket with the MFRL-IT Ticket Submission Form

If the downage prevents you from using the IT Ticket Form, call the Systems Administrator at extension 111 and leave a message if no answer.

Wait a full 15 minutes for a return call from the Systems Administrator. If there is no return call after 15 minutes, dial the Computer Technology Specialist at extension 113 and leave a message.

Performing Functions While Systems are Down

WorkFlows - Use WorkFlows Offline mode.

Public Computers - If PCRes can't access Sirsi, then it can not validate patrons' logins. Issue Guest Passes.

Phones - The Systems Administrator may transfer a downed branch's phones to another branch. The fax machine phone is for emergency use only (contacting supervisors is OK). Do not call patrons from the fax machine phone.

When Not to call MFRL-IT

A single malfunctioning computer is not a reason to call MFRL-IT. However, creating an IT Ticket is permissible at any time.

Note

For most MFRL forms and procedural instructions, staff should go to the P: Drive, this Wiki, or wherever appropriate for information. Staff should not "print and store" these documents for concerns of outdated information.

However, this page should be printed (and re-printed on occasion), as it may be needed but not available when the systems are down.

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