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:[[What to do if the system(s) go down]] | :[[What to do if the system(s) go down]] | ||
:How (and when) to [[contact MFRL-IT]] after hours | :How (and when) to [[contact MFRL-IT]] after hours | ||
===Help Files=== | ===Help Files=== | ||
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:[[Public Printing Issues]] - How to troubleshoot and resolve. | :[[Public Printing Issues]] - How to troubleshoot and resolve. | ||
:[[Filtering]] - Computer Content Filtering | :[[Filtering]] - Computer Content Filtering | ||
:'''PC Reservation System''' (''PCRes'') | :'''PC Reservation System''' (''PCRes'') | ||
:*Making [[Group Reservations]] in PCRes | :*Making [[Group Reservations]] in PCRes | ||
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:[[Hold / Park / Transfer]] | :[[Hold / Park / Transfer]] | ||
:[[General Use Cheat Sheet]] | :[[General Use Cheat Sheet]] | ||
Revision as of 21:03, 28 April 2016
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
- What to do if the system(s) go down
- How (and when) to contact MFRL-IT after hours
Help Files
- Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- PC Reservation System (PCRes)
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
Sirsi WorkFlows Help
- Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
- User Claims Lost (LOST-CLAIM) procedures.
- Damaged Items - how to deal with damaged items.
- Offline aka StandAlone procedure.
- Overdues Timeline of Overdue Notices.
Phone System Reference
Digital Services Reference
Coming Soon