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Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down
How (and when) to contact MFRL-IT after hours

Help Files

Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016
Public Printing Issues - How to troubleshoot and resolve.
Filtering - Computer Content Filtering
PC Reservation System (PCRes)
  • Making Group Reservations in PCRes
  • Guest Passes
  • Extending time
  • How it works (time intervals, etc)
  • Patron complaints / problems.

Sirsi WorkFlows Help

Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
User Claims Lost (LOST-CLAIM) procedures.
Damaged Items - how to deal with damaged items.
Offline aka StandAlone procedure.
Overdues Timeline of Overdue Notices.

Phone System Reference

Directory
Hold / Park / Transfer
General Use Cheat Sheet


Digital Services Reference

Coming Soon