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===Sirsi WorkFlows Help===
===Sirsi WorkFlows Help===
:[[ILLs]] - Inter Library Loan procedures
:Items that are marked [[LOST-ASSUM|long overdue]] (LOST-ASSUM).  How it works, and how to handle payments.
:[[LOST-ASSUM]] - Items that are long overdue.  How it works, and how to handle payments.
:[[LOST-CLAIM|User Claims Lost]] (LOST-CLAIM) procedures.
:[[LOST-CLAIM]] - The '''''User Claims Lost''''' procedures for staff.
:[[Damaged]] Items - how to deal with damaged items.
:[[Damaged]] Items - how to deal with damaged items.
:[[Offline]] ''aka StandAlone'' procedure.
:[[Offline]] ''aka StandAlone'' procedure.
:[[Overdues]] Timeline of an Overdue item(s).
:[[Overdues]] Timeline of Overdue Notices.


===Phone System Reference===
===Phone System Reference===

Revision as of 20:56, 28 April 2016

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down
How (and when) to contact MFRL-IT after hours
What to do if police arrive or are needed

Help Files

Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016
Public Printing Issues - How to troubleshoot and resolve.
Filtering - Computer Content Filtering
Spark guide [Management only? CFE]
Calendar Submission Guide [Maybe ? CFE]
PC Reservation System (PCRes)
  • Making Group Reservations in PCRes
  • Guest Passes
  • Extending time
  • How it works (time intervals, etc)
  • Patron complaints / problems.

Sirsi WorkFlows Help

Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
User Claims Lost (LOST-CLAIM) procedures.
Damaged Items - how to deal with damaged items.
Offline aka StandAlone procedure.
Overdues Timeline of Overdue Notices.

Phone System Reference

Directory
Hold / Park / Transfer
General Use Cheat Sheet
Voicemail
Switchboard

Hints and tips

How to reduce the file size of your PowerPoint / Word docs with photos in them
How to confirm aspect ratio of objects


Digital Services Reference

Coming Soon