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:[[LOST-CLAIM|User Claims Lost]] (LOST-CLAIM) procedures. | :[[LOST-CLAIM|User Claims Lost]] (LOST-CLAIM) procedures. | ||
:[[Damaged]] Items - how to deal with damaged items. | :[[Damaged]] Items - how to deal with damaged items. | ||
:[[Patron Status]] - information about what can be done for them in WF. Also info on "Standing Map Policy" error message. | |||
:[[Offline]] ''aka StandAlone'' procedure. | :[[Offline]] ''aka StandAlone'' procedure. | ||
:[[Overdues]] Timeline of Overdue Notices. | :[[Overdues]] Timeline of Overdue Notices. | ||
Revision as of 09:25, 1 August 2017
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
- What to do if the system(s) go down
- How (and when) to contact MFRL-IT after hours
Help Files
- Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- PC Reservation System (PCRes)
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
Sirsi WorkFlows Help
- Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
- User Claims Lost (LOST-CLAIM) procedures.
- Damaged Items - how to deal with damaged items.
- Patron Status - information about what can be done for them in WF. Also info on "Standing Map Policy" error message.
- Offline aka StandAlone procedure.
- Overdues Timeline of Overdue Notices.
- Circ Rules Including exceptions, oddities, and unpublished rules
- Blanket Holds - why and how to use them
Phone System Reference
- Directory
- Hold / Park / Transfer
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Special Dialing Codes
Digital Services Reference
Coming Soon