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:[[General Use Cheat Sheet|Voicemail Cheat Sheet]] | :[[General Use Cheat Sheet|Voicemail Cheat Sheet]] | ||
:[[Fix sluggish phone / How to reboot a phone]] | :[[Fix sluggish phone / How to reboot a phone]] | ||
:[[Initiating Conference Calls]] | |||
:[[Special Dialing Rules|Special Dialing Codes]] | :[[Special Dialing Rules|Special Dialing Codes]] | ||
Revision as of 11:13, 9 February 2018
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
- What to do if the system(s) go down
- How (and when) to contact MFRL-IT after hours
Help Files
- Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- Passwords - in development
- PC Reservation System (PCRes)
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
Sirsi WorkFlows Help
- Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
- User Claims Lost (LOST-CLAIM) procedures.
- Damaged Items - how to deal with damaged items.
- Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
- Offline aka StandAlone procedure.
- Overdues Timeline of Overdue Notices.
- Circ Rules Including exceptions, oddities, and unpublished rules
- Blanket Holds - why and how to use them
- Test Cards - How to create
Phone System Reference
- Directory
- Hold / Park / Transfer
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Initiating Conference Calls
- Special Dialing Codes
Digital Services Reference
Coming Soon