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Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

How (and when) to contact MFRL-IT after hours

Help Files

Meeting Room Booking System - Details minor changes to new MRBS changes, deployed 01/18/2016

Public Printing Issues - How to troubleshoot and resolve.

Filtering - Computer Content Filtering

Passwords - in development

Carousel - Creating slides for the front page Carousel

Munis - Munis for Hiring Managers

PC Reservation System (PCRes)

• Making Group Reservations in PCRes
• Guest Passes
• Extending time
• How it works (time intervals, etc)
• Patron complaints / problems.

Sirsi WorkFlows Help

Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.

User Claims Lost (LOST-CLAIM) procedures.

Damaged Items - how to deal with damaged items.

Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.

Offline aka StandAlone procedure.

Overdues Timeline of Overdue Notices.

Circ Rules Including exceptions, oddities, and unpublished rules.

Blanket Holds - why and how to use them

Test Cards - How to create

Phone System Reference

Directory

Hold / Park / Transfer

Dialing Rules - When to use, or not use, '540' and other number combinations.

Voicemail Cheat Sheet

Fix sluggish phone / How to reboot a phone

Initiating Conference Calls

Special Dialing Codes

Administration

eMail Lists

How to set up "Out of Office" Auto-Reply for your email.

Spark

How to use Citrix for Hiring