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:[[Online Calendar]] Submission instructions | :[[Online Calendar]] Submission instructions | ||
:[[Munis]] - Munis for Hiring Managers | :[[Munis]] - Munis for Hiring Managers | ||
:[[Notices]] - Information about our Predue and Overdue automated notification system. | |||
:'''Hold Notifications''' | |||
:[[HoldSchedule|Schedule]] - When do notices go out? | |||
:[[Holds]] - Information about our hold automation system. | :[[Holds]] - Information about our hold automation system. | ||
:'''EnvisionWare PC Reservation System''' (''PCRes'') | :'''EnvisionWare PC Reservation System''' (''PCRes'') | ||
| Line 48: | Line 51: | ||
:[[Initiating Conference Calls]] | :[[Initiating Conference Calls]] | ||
:[[Special Dialing Rules|Special Dialing Codes]] | :[[Special Dialing Rules|Special Dialing Codes]] | ||
== Administration == | == Administration == | ||
Revision as of 11:24, 13 June 2019
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
- What to do if the system(s) go down
- How (and when) to contact MFRL-IT after hours
Help Files
- eBook Issues - Steps for Downloadable Book Problem Solving.
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- Passwords - in development
- Carousel - Creating slides for the front page Carousel
- Online Calendar Submission instructions
- Munis - Munis for Hiring Managers
- Notices - Information about our Predue and Overdue automated notification system.
- Hold Notifications
- Schedule - When do notices go out?
- Holds - Information about our hold automation system.
- EnvisionWare PC Reservation System (PCRes)
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
- Meeting Room Booking System (MRBS)
- Documentation of minor changes to MRBS, deployed 01/18/2016
- Listing of Equipment locations and contacts
Sirsi WorkFlows Help
- Canceled Holds on Hold Shelf Report: Why and How.
- Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
- User Claims Lost (LOST-CLAIM) procedures.
- Damaged Items - how to deal with damaged items.
- Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
- Offline aka StandAlone procedure.
- Overdues Timeline of Overdue Notices.
- Circ Rules Including exceptions, oddities, and unpublished rules.
- Blanket Holds - why and how to use them
- Test Cards - How to create
Phone System Reference
- Directory
- Hold / Park / Transfer
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Initiating Conference Calls
- Special Dialing Codes
Administration
- eMail Lists
- How to set up "Out of Office" Auto-Reply for your email.
- Spark
- How to use Citrix for Hiring