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===Request for Purchase system=== | ===Request for Purchase system=== | ||
::Request for [[RforP|Purchase]] process | |||
:[[Single ticket]] viewer / actions | :[[Single ticket]] viewer / actions | ||
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:How to use [[Citrix for Hiring]] | :How to use [[Citrix for Hiring]] | ||
:Using County [[Vehicle]] (Dodge Caravan minivan). | :Using County [[Vehicle]] (Dodge Caravan minivan). | ||
Revision as of 11:56, 12 September 2019
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
- What to do if the system(s) go down
- How (and when) to contact MFRL-IT after hours
Help Files
- eBook Issues - Steps for Downloadable Book Problem Solving.
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- Passwords - in development
- Carousel - Creating slides for the front page Carousel
- Online Calendar Submission instructions
- Munis - Munis for Hiring Managers
- Hold, Predue, and Overdue Notifications This section is a work in progress
- Overview
- Workflows Entries
- Notices - Information about our Predue and Overdue automated notification system.
- Schedule - When do hold notices go out? A: Multiple times per day.
- Holds - Information about our hold automation system.
- Overdues Timeline of Overdue Notices.
- EnvisionWare PC Reservation System (PCRes)
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
- Meeting Room Booking System (MRBS)
- Documentation of minor changes to MRBS, deployed 01/18/2016
- Listing of Equipment locations and contacts
Sirsi WorkFlows Help
- Canceled Holds on Hold Shelf Report: Why and How.
- Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
- User Claims Lost (LOST-CLAIM) procedures.
- Damaged Items - how to deal with damaged items.
- Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
- Offline aka StandAlone procedure.
- Circ Rules Including exceptions, oddities, and unpublished rules.
- Blanket Holds - why and how to use them
- Test Cards - How to create
Phone System Reference
- Directory
- Hold / Park / Transfer
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Initiating Conference Calls
- Special Dialing Codes
Request for Purchase system
- Request for Purchase process
- Single ticket viewer / actions
Administration
- eMail Lists
- How to set up "Out of Office" Auto-Reply for your email.
- Spark
- How to use Citrix for Hiring
- Using County Vehicle (Dodge Caravan minivan).