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===Major Issues===
===Major Issues===
:[[What to do if the system(s) go down]]
:[[What to do if the system(s) go down]]
:How (and when) to [[contact MFRL-IT]] after hours
===Help Files===
:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
:[[Public Printing Issues]] - How to troubleshoot and resolve.
:[[Filtering]] - Computer Content Filtering
:[[Passwords]] - in development
:[[Carousel]] - Creating slides for the front page Carousel
:[[Online Calendar]] Submission instructions
:[[Munis]] - Munis for Hiring Managers
:'''Hold, Predue, and Overdue Notifications''' ''This section is a work in progress''
:[[Overview]]
:[[Workflows Entries]]
:[[Notices]] - Information about our Predue and Overdue automated notification system.
:[[HoldSchedule|Schedule]] - When do hold notices go out?  A: Multiple times per day.
:[[Holds]] - Information about our hold automation system.
:[[Overdues]] Timeline of Overdue Notices.
:'''EnvisionWare PC Reservation System''' (''PCRes'')
:*Making [[Group Reservations]] in PCRes
:*Guest Passes
:*Extending time
:*How it works (time intervals, etc)
:*Patron complaints / problems.
:'''Meeting Room Booking System''' (''[//www.mfrl.org/reservations MRBS]'')
:*[[Meeting Room Booking System#Changes|Documentation]] of minor changes to [//www.mfrl.org/reservations MRBS], deployed 01/18/2016
:*Listing of [[Meeting Room Booking System#Equipment|Equipment]] locations and contacts


===Sirsi WorkFlows Help===
===Sirsi WorkFlows Help===
:[[Offline]] ''aka StandAlone'' procedure.
:Canceled Holds on Hold Shelf [[CanceledHolds_on_HoldShelf|Report]]: Why and How.
:Canceled Holds on Hold Shelf [[CanceledHolds_on_HoldShelf|Report]]: Why and How.
:Items that are marked [[LOST-ASSUM|long overdue]] (LOST-ASSUM).  How it works, and how to handle payments.
:Items that are marked [[LOST-ASSUM|long overdue]] (LOST-ASSUM).  How it works, and how to handle payments.
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:[[Damaged]] Items - how to deal with damaged items.
:[[Damaged]] Items - how to deal with damaged items.
:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
:[[Offline]] ''aka StandAlone'' procedure.
:[[CircRules|Circulation Rules]] Including exceptions, oddities, and unpublished rules.
:[[CircRules|Circ Rules]] Including exceptions, oddities, and unpublished rules.
:[[BlanketHolds|Blanket Holds]] - why and how to use them
:[[BlanketHolds|Blanket Holds]] - why and how to use them
:[[Test Cards]] - How to create
:[[Test Cards]] - How to create
:'''Hold, Predue, and Overdue Notifications''' ''This section is a work in progress''
::[[Overview]]
::[[Workflows Entries]]
::[[Notices]] - Information about our Predue and Overdue automated notification system.
::[[HoldSchedule|Schedule]] - When do hold notices go out?  A: Multiple times per day.
::[[Holds]] - Information about our hold automation system.
::[[Overdues]] Timeline of Overdue Notices.
===Front Line Help Files===
:[[Public Printing Issues]] - How to troubleshoot and resolve.
:[[Filtering]] - Computer Content Filtering
:'''EnvisionWare PC Reservation System''' (''PCRes'')
::Making [[Group Reservations]] in PCRes
::Guest Passes
::Extending time
::How it works (time intervals, etc)
::Patron complaints / problems.
:'''Meeting Room Booking System''' (''[//www.mfrl.org/reservations MRBS]'')
:*General [[Meeting Room Booking System#Changes|Documentation]] of [//www.mfrl.org/reservations MRBS]
:*Listing of [[Meeting Room Booking System#Equipment|Equipment]] locations and contacts


===Phone System Reference===
===Phone System Reference===
:[[Directory]]
:[[Directory]] of extensions at all branches
:[[Hold / Park / Transfer]]
:[[Hold / Park / Transfer]] differences
:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
:[[Fix sluggish phone / How to reboot a phone]]
:[[Fix sluggish phone / How to reboot a phone]]
:[[Initiating Conference Calls]]
:[[Initiating Conference Calls]]
:[[Special Dialing Rules|Special Dialing Codes]]
:[[Special Dialing Rules|Special Dialing Codes]] for phone system functionalities. 
 
===Misc===
:[[Carousel]] - Creating slides for the front page Carousel
:[[Online Calendar]] Submission instructions
 
===Downloadables===
:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
 


===Request for Purchase system===
:Request for [[RforP|Purchase]] process
:[[Single ticket]] viewer
:[[Acting on a ticket]]


== Administration ==
== Administration ==
:[[eMail Lists]]
:[[eMail Lists]] - How to send mass emails to all or segments of MFRL employees.
:How to set up "Out of Office" [[Auto-Reply]] for your email.
:How to set up "Out of Office" [[Auto-Reply]] for your email.
:[[Spark]]
:[[Passwords]] - in development
:How to use [[Citrix for Hiring]]
 
:Using County [[Vehicle]] (Dodge Caravan minivan).
:Using County [[Vehicle]] (Dodge Caravan minivan).
:[[Spark]] for employees with dedicated workstations
:How to use [[Citrix for Hiring]] Managers
:[[Munis]] - Munis for Hiring Managers
===Request for Purchase ticket system===
:Request for [[RforP|Purchase]] process
:[[Single ticket]] viewer
:[[Acting on a ticket]]

Revision as of 09:05, 25 September 2019

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

Sirsi WorkFlows Help

Offline aka StandAlone procedure.
Canceled Holds on Hold Shelf Report: Why and How.
Items that are marked long overdue (LOST-ASSUM). How it works, and how to handle payments.
User Claims Lost (LOST-CLAIM) procedures.
Damaged Items - how to deal with damaged items.
Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
Circulation Rules Including exceptions, oddities, and unpublished rules.
Blanket Holds - why and how to use them
Test Cards - How to create
Hold, Predue, and Overdue Notifications This section is a work in progress
Overview
Workflows Entries
Notices - Information about our Predue and Overdue automated notification system.
Schedule - When do hold notices go out? A: Multiple times per day.
Holds - Information about our hold automation system.
Overdues Timeline of Overdue Notices.

Front Line Help Files

Public Printing Issues - How to troubleshoot and resolve.
Filtering - Computer Content Filtering
EnvisionWare PC Reservation System (PCRes)
Making Group Reservations in PCRes
Guest Passes
Extending time
How it works (time intervals, etc)
Patron complaints / problems.
Meeting Room Booking System (MRBS)

Phone System Reference

Directory of extensions at all branches
Hold / Park / Transfer differences
Dialing Rules - When to use, or not use, '540' and other number combinations.
Voicemail Cheat Sheet
Fix sluggish phone / How to reboot a phone
Initiating Conference Calls
Special Dialing Codes for phone system functionalities.

Misc

Carousel - Creating slides for the front page Carousel
Online Calendar Submission instructions

Downloadables

eBook Issues - Steps for Downloadable Book Problem Solving.


Administration

eMail Lists - How to send mass emails to all or segments of MFRL employees.
How to set up "Out of Office" Auto-Reply for your email.
Passwords - in development
Using County Vehicle (Dodge Caravan minivan).
Spark for employees with dedicated workstations
How to use Citrix for Hiring Managers
Munis - Munis for Hiring Managers

Request for Purchase ticket system

Request for Purchase process
Single ticket viewer
Acting on a ticket
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