Main Page

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

Sirsi WorkFlows Help

Offline - aka Stand Alone procedure.

Circulation Rules - Including limits, exceptions, oddities, and unpublished rules.

Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.

User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.

Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.

Damaged Items - how to deal with damaged items.

Canceled Holds on Hold Shelf Report - Why and How.

Blanket Holds - why and how to use them

Test Cards - How to create

Hold, Predue, and Overdue Notifications

Notice Schedule - Master Timeline for Notices (excluding Hold notifications)

Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.

Notice Examples - Examples of our notices.

Workflows Entries - related to notices and communication method choices.

Front Line Help Files

Public Printing Issues - How to troubleshoot and resolve.

Filtering - Computer Content Filtering

Hotspot Deactivation when overdue draft

EnvisionWare PC Reservation System (PCRes)

Making Group Reservations in PCRes

Guest Passes

Extending time

How it works (time intervals, etc)

Patron complaints / problems.

Meeting Room Booking System (MRBS)

• General Documentation of MRBS
• Listing of Equipment locations and contacts

Phone System Reference

Directory of extensions at all branches

Hold / Park / Transfer differences

Dialing Rules - When to use, or not use, '540' and other number combinations.

Voicemail Cheat Sheet

Fix sluggish phone / How to reboot a phone

Initiating Conference Calls

Special Dialing Codes for phone system functionalities.

Misc

Carousel - Creating slides for the front page Carousel

Online Calendar Submission instructions

Downloadables

eBook Issues - Steps for Downloadable Book Problem Solving.

Administration

eMail Lists - How to send mass emails to all or segments of MFRL employees.

How to set up "Out of Office" Auto-Reply for your email.

Passwords - in development

Using County Vehicle (Dodge Caravan minivan).

Spark for employees with dedicated workstations

Hosting or participating in Webex meetings

How to use Citrix for Hiring Managers

Munis - Munis for Hiring Managers

Request for Purchase ticket system

Request for Purchase process

Single ticket viewer

Acting on a ticket