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:[[Test Cards]] - How to create | :[[Test Cards]] - How to create | ||
:[[Today's Onshelf Hold Report]] - run it yourself from the circ desk! | :[[Today's Onshelf Hold Report]] - run it yourself from the circ desk! | ||
:'''Hold, Predue, and Overdue Notifications''' | :'''Hold, Predue, and Overdue Notifications''' | ||
::[[Notice Schedule]] - Master Timeline for Notices (excluding Hold notifications) | ::[[Notice Schedule]] - Master Timeline for Notices (excluding Hold notifications) | ||
::[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out? A: Multiple times per day. | ::[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out? A: Multiple times per day. | ||
::[[Notice Examples]] - Examples of our notices. | ::[[Notice Examples]] - Examples of our notices. Includes more than Hold / Predue / OD notices. | ||
::[[Workflows Entries]] - related to notices and communication method choices. | ::[[Workflows Entries]] - related to notices and communication method choices. | ||
Revision as of 09:49, 28 August 2020
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
Sirsi WorkFlows Help
- Offline - aka Stand Alone procedure.
- Circulation Rules - Including limits, exceptions, oddities, and unpublished rules.
- Online library cards, and how to convert to a regular card.
- Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
- User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
- Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.
- Damaged Items - how to deal with damaged items.
- Canceled Holds on Hold Shelf Report - Why and How.
- Blanket Holds - why and how to use them
- Test Cards - How to create
- Today's Onshelf Hold Report - run it yourself from the circ desk!
- Hold, Predue, and Overdue Notifications
- Notice Schedule - Master Timeline for Notices (excluding Hold notifications)
- Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.
- Notice Examples - Examples of our notices. Includes more than Hold / Predue / OD notices.
- Workflows Entries - related to notices and communication method choices.
Front Line Help Files
- Public Printing Issues - How to troubleshoot and resolve.
- Filtering - Computer Content Filtering
- Hotspot Deactivation when overdue draft
- EnvisionWare PC Reservation System (PCRes)
- Making PCRes Reservations by staff, on behalf of patron
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
- Meeting Room Booking System (MRBS)
- General Documentation of MRBS
- Listing of Equipment locations and contacts
Phone System Reference
- Directory of extensions at all branches
- Hold / Park / Transfer differences
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Initiating Conference Calls
- Special Dialing Codes for phone system functionalities.
Misc
- Carousel - Creating slides for the front page Carousel
- Online Calendar Submission instructions
Downloadables
- eBook Issues - Steps for Downloadable Book Problem Solving.
Administration
- eMail Lists - How to send mass emails to all or segments of MFRL employees.
- How to set up "Out of Office" Auto-Reply for your email.
- Passwords - in development
- Using County Vehicle (Dodge Caravan minivan).
- Spark for employees with dedicated workstations
- Hosting or participating in GoToMeeting meetings
- How to use Citrix for Hiring Managers
- Munis - Munis for Hiring Managers
- Staffbox - Temporary File Upload / Download for large files.
Request for Purchase ticket system
- Request for Purchase process
- Single ticket viewer
- Acting on a ticket