Main Page
Montgomery-Floyd Regional Library Staff Wiki
Circ Desk Issues
Major Issues
Sirsi WorkFlows Help
- Offline - aka Stand Alone procedure.
- Circulation Rules - Including circ periods, limits, and exceptions.
- Online library cards, and how to convert to a regular card.
- Neighbor library cards.
- Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
- Ephemeral checkout procedure
- User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
- Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.
- Damaged Items - how to deal with damaged items.
- Canceled Holds on Hold Shelf Report - Why and How.
- Blanket Holds - why and how to use them
- Test Cards - How to create
- Today's Onshelf Hold Report - run it yourself from the circ desk!
- Hold, Predue, and Overdue Notifications
- Notice Schedule - Master Timeline for Notices (excluding Hold notifications)
- Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.
- Notice Examples - Examples of our notices. Includes more than Hold / Predue / OD notices.
- Workflows Entries - related to notices and communication method choices.
Front Line Help Files
- Princh - How to Use
- Creating TV Slides on USB from PowerPoint. 05/2023
- Filtering - Computer Content Filtering
- Forte / Dex Credit Card System
- Creating a Transaction
- Creating Daily Reports
- Voiding a transaction
- EnvisionWare PC Reservation System (PCRes)
- Making PCRes Reservations by staff, on behalf of patron
- Making Group Reservations in PCRes
- Guest Passes
- Extending time
- How it works (time intervals, etc)
- Patron complaints / problems.
- AWEStats - Collecting monthly statistics for AWE machines.
Phone System Reference
- Directory of extensions at all branches
- Hold / Park / Transfer differences
- Dialing Rules - When to use, or not use, '540' and other number combinations.
- Voicemail Cheat Sheet
- Fix sluggish phone / How to reboot a phone
- Initiating Conference Calls
- Special Dialing Codes for phone system functionalities.
- Covid Kit Status Changing the Covid test kit availability status message on phone system and website.
Mobile Services Unit
- Basic MSU Network Configuration
- Create Sliders for Display TVs
Misc
- go.mfrl.org website address / URL shortener
- Carousel - Creating slides for the www.mfrl.org front page "slider" Carousel
Downloadables
- eBook Issues - Steps for Downloadable Book Problem Solving.
- Libby Card Updating - Steps for merging old/online card #s with replacement/physical card #s for Libby.
- Libby Magazine Kiosk - Steps for managing the Libby Magazine Kiosks.
Administration
- eMail Lists - How to send mass emails to all or segments of MFRL employees.
- Okta - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
- How to set up "Out of Office" Auto-Reply for your email.
- Passwords - in development
- Using County Vehicle (Dodge Caravan minivan).
- Spark for employees with dedicated workstations
- Hosting or participating in GoToMeeting meetings
- How to use Citrix for Hiring Managers
- Munis - Munis for Hiring Managers
- Staffbox - Temporary File Upload / Download for large files.
Request for Purchase ticket system
- Request for Purchase process
- Acting on tickets