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Latest revision as of 13:37, 13 May 2025

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

Sirsi WorkFlows Help

Offline - aka Stand Alone procedure.

Circulation Rules - Including circ periods, limits, and exceptions.

Online library cards, and how to convert to a regular card.

Neighbor library cards.

Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.

Ephemeral checkout procedure

User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.

Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.

Damaged Items - how to deal with damaged items.

Canceled Holds on Hold Shelf Report - Why and How.

Blanket Holds - why and how to use them

Test Cards - How to create

Today's Onshelf Hold Report - run it yourself from the circ desk!

Hold, Predue, and Overdue Notifications

Notice Schedule - Master Timeline for Notices (excluding Hold notifications)

Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.

Notice Examples - Examples of our notices. Includes more than Hold / Predue / OD notices.

Workflows Entries - related to notices and communication method choices.

Front Line Help Files

Princh - How to Use and Troubleshooting

Creating TV Slides on USB from PowerPoint. 05/2023

HotSpot Procedures for Hot Spots

Filtering - Computer Content Filtering

Forte / Dex Credit Card System

Logging in with MFA
Creating a Transaction
Creating Daily Reports
Voiding a transaction
Problems and Fixes Often a Location Conv Fees Error.

EnvisionWare PC Reservation System (PCRes)

Making PCRes Reservations by staff, on behalf of patron

Making Group Reservations in PCRes

Guest Passes

Extending time

How it works (time intervals, etc)

Patron complaints / problems.

Child Computer Stats - Collecting monthly statistics for AWE and Magic Desktop machines.

Phone System Reference

Directory of extensions at all branches

Hold / Park / Transfer differences

Dialing Rules - When to use, or not use, '540' and other number combinations.

Voicemail Cheat Sheet

Sangoma P315 Quick Start Guide PDF. Additional P315 Information

Initiating Conference Calls

Special Dialing Codes for phone system functionalities.

Covid Kit Status Changing the Covid test kit availability status message on phone system and website.

Mobile Services Unit

Basic MSU Network Configuration

Create Sliders for Display TVs

Misc

go.mfrl.org website address / URL shortener

Carousel - Creating slides for the www.mfrl.org front page "slider" Carousel

Passwords - How to change your eMail and Network Passwords

Blacksburg Wireless Microphones - For sound system in lectern.

Downloadables

eBook Issues - Steps for Downloadable Book Problem Solving.

Libby Magazine Kiosk - Steps for managing the Libby Magazine Kiosks.

Administrative

eMail Lists - How to send mass emails to all or segments of MFRL employees.

Okta - Access manager; primarily for accessing MC's Huckleberry Newsletter site.

How to set up "Out of Office" Auto-Reply for your email.

Using County Vehicle (Dodge Caravan minivan).

Spark for employees with dedicated workstations

Hosting or participating in GoToMeeting meetings

How to use Citrix for Hiring Managers

Staffbox - Temporary File Upload / Download for large files.

Request for Purchase ticket system

Request for Purchase process

Acting on tickets

@@ Line 1: / Line 1: @@
 <strong>Montgomery-Floyd Regional Library Staff Wiki</strong>
-Here's a link/page example [[Electronic Petting Zoo]].
+== Circ Desk Issues ==
+===Major Issues===
+:[[What to do if the system(s) go down]]
-Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
+===Sirsi WorkFlows Help===
+:[[Offline]] - ''aka Stand Alone'' procedure.
+:[[CircRules|Circulation Rules]] - Including circ periods, limits, and exceptions.
+:[[Online]] library cards, and how to convert to a regular card.
+:[[Neighbor]] library cards.
+:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
+:[[Ephemeral]] checkout procedure
+:[[LOST-CLAIM|User Claims Lost]] - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
+:[[LOST-ASSUM|Long Overdue]] items - LOST-ASSUM: How it works, and how to handle payments.
+:[[Damaged]] Items - how to deal with damaged items.
+:[[CanceledHolds_on_HoldShelf|Canceled Holds on Hold Shelf]] Report - Why and How.
+:[[BlanketHolds|Blanket Holds]] - why and how to use them
+:[[Test Cards]] - How to create
+:[[Today's Onshelf Hold Report]] - run it yourself from the circ desk!
+:'''Hold, Predue, and Overdue Notifications'''
+::[[Notice Schedule]] - Master Timeline for Notices (excluding Hold notifications)
+::[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out?  A: Multiple times per day.
+::[[Notice Examples]] - Examples of our notices.  Includes more than Hold / Predue / OD notices.
+::[[Workflows Entries]] - related to notices and communication method choices.
-== Getting started ==
+===Front Line Help Files===
-* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
+:[[Princh]] - How to Use and Troubleshooting
-* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
+:Creating [[TV Slides]] on USB from PowerPoint.  05/2023
-* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
+:[[HotSpot]] Procedures for Hot Spots
-* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]
+:[[Filtering]] - Computer Content Filtering
+:'''Forte / Dex Credit Card System'''
+:*Logging in with [[DexMFA|MFA]]
+:*Creating a [[DexProcessing|Transaction]]
+:*Creating Daily [[DexReports|Reports]]
+:*[[DexVoiding|Voiding]] a transaction
+:*[[DexProblems|Problems and Fixes]] Often a ''Location Conv Fees'' Error.
+:'''EnvisionWare PC Reservation System''' (''PCRes'')
+::Making [[PCRes Reservations]] by staff, on behalf of patron
+::Making [[Group Reservations]] in PCRes
+::Guest Passes
+::Extending time
+::How it works (time intervals, etc)
+::Patron complaints / problems.
+:[[AWEStats|Child Computer Stats]] - Collecting monthly statistics for AWE and Magic Desktop machines.
+===Phone System Reference===
+:[[Directory]] of extensions at all branches
+:[[Hold / Park / Transfer]] differences
+:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
+:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
+:Sangoma P315 Quick Start Guide [[:File:Value-based-phones-quick-start-guide.pdf|PDF]].  Additional P315 [[P315|Information]]
+:[[Initiating Conference Calls]]
+:[[Special Dialing Rules|Special Dialing Codes]] for phone system functionalities.
+:[[CovidKitStatus|Covid Kit Status]] Changing the Covid test kit availability status message on phone system and website.
+===Mobile Services Unit===
+:Basic [[MSU Network Configuration]]
+:Create [[Sliders for Display TVs]]
+===Misc===
+:[[go.mfrl|go.mfrl.org]] website address / URL shortener
+:[[Carousel]] - Creating slides for the www.mfrl.org front page "slider" Carousel
+:[[Passwords]] - How to change your eMail and Network Passwords
+:[[BB_Wireless_Mics|Blacksburg Wireless Microphones]] - For sound system in lectern.
+===Downloadables===
+:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
+:[[Libby Magazine Kiosk]] - Steps for managing the Libby Magazine Kiosks.
+== Administrative ==
+:[[eMail Lists]] - How to send mass emails to all or segments of MFRL employees.
+:[[Okta]] - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
+:How to set up "Out of Office" [[Auto-Reply]] for your email.
+:Using County [[Vehicle]] (Dodge Caravan minivan).
+:[[Spark]] for employees with dedicated workstations
+:Hosting or participating in [[GoToMeeting]] meetings
+:How to use [[Citrix for Hiring]] Managers
+:[[Staffbox]] - Temporary File Upload / Download for large files.
+===Request for Purchase ticket system===
+:Request for [[RforP|Purchase]] process
+:[[Acting on tickets]]