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===Major Issues===
===Major Issues===
:[[What to do if the system(s) go down]]
:[[What to do if the system(s) go down]]
:[[How (and when) to contact IT after hours]]
:[[What to do if police arrive or are needed]]


===Help Files===
===Sirsi WorkFlows Help===
:[[Meeting Room Booking System]] - Details minor changes to new [//www.mfrl.org/reservations MRBS] changes, deployed 01/18/2016
:[[Offline]] - ''aka Stand Alone'' procedure.
:[[Public Printing Issues]] - How to troubleshoot and resolve.
:[[CircRules|Circulation Rules]] - Including circ periods, limits, and exceptions.
:[[Online]] library cards, and how to convert to a regular card.
:[[Neighbor]] library cards.
:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
:[[Ephemeral]] checkout procedure
:[[LOST-CLAIM|User Claims Lost]] - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
:[[LOST-ASSUM|Long Overdue]] items - LOST-ASSUM: How it works, and how to handle payments.
:[[Damaged]] Items - how to deal with damaged items.
:[[CanceledHolds_on_HoldShelf|Canceled Holds on Hold Shelf]] Report - Why and How.
:[[BlanketHolds|Blanket Holds]] - why and how to use them
:[[Test Cards]] - How to create
:[[Today's Onshelf Hold Report]] - run it yourself from the circ desk!
:'''Hold, Predue, and Overdue Notifications'''
::[[Notice Schedule]] - Master Timeline for Notices (excluding Hold notifications)
::[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out?  A: Multiple times per day.
::[[Notice Examples]] - Examples of our notices.  Includes more than Hold / Predue / OD notices.
::[[Workflows Entries]] - related to notices and communication method choices.


===Phone System Reference===
===Front Line Help Files===
:[[Directory]]
:[[Princh]] - How to Use and Troubleshooting
:[[Park and Transfer]]
:Creating [[TV Slides]] on USB from PowerPoint.  05/2023
:[[General Use Cheat Sheet]]
:[[HotSpot]] Procedures for Hot Spots
:[[Voicemail]]
:[[Filtering]] - Computer Content Filtering
:[[Switchboard]]
 
:'''Forte / Dex Credit Card System'''
:*Logging in with [[DexMFA|MFA]]
:*Creating a [[DexProcessing|Transaction]]
:*Creating Daily [[DexReports|Reports]]
:*[[DexVoiding|Voiding]] a transaction
:*[[DexProblems|Problems and Fixes]] Often a ''Location Conv Fees'' Error.
 
:'''EnvisionWare PC Reservation System''' (''PCRes'')
::Making [[PCRes Reservations]] by staff, on behalf of patron
::Making [[Group Reservations]] in PCRes
::Guest Passes
::Extending time
::How it works (time intervals, etc)
::Patron complaints / problems.


:[[AWEStats|Child Computer Stats]] - Collecting monthly statistics for AWE and Magic Desktop machines.


===Digital Services Reference===
===Phone System Reference===
: [[Databases]] A guide to our digital services, what they do, and how to access them.
:[[Directory]] of extensions at all branches
: [[Electronic Petting Zoo]] Information about the Electronic Petting Zoo.
:[[Hold / Park / Transfer]] differences
:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
:Sangoma P315 Quick Start Guide [[:File:Value-based-phones-quick-start-guide.pdf|PDF]].  Additional P315 [[P315|Information]]
:[[Initiating Conference Calls]]
:[[Special Dialing Rules|Special Dialing Codes]] for phone system functionalities.
:[[CovidKitStatus|Covid Kit Status]] Changing the Covid test kit availability status message on phone system and website.


== Getting started ==
===Mobile Services Unit===
===Page Editing and Formatting References===
:Basic [[MSU Network Configuration]]
* [https://en.wikipedia.org/wiki/Help:Cheatsheet Wiki Cheatsheet]
:Create [[Sliders for Display TVs]]
* [https://www.mediawiki.org/wiki/Help:Formatting MediaWiki Formatting]
* [https://en.wikipedia.org/wiki/Help:Wiki_markup Wiki Markup]
* [https://en.wikipedia.org/wiki/Wikipedia:Line-break_handling Wiki Line-Break Handling]
* [https://en.wikipedia.org/wiki/Wikipedia:Don%27t_use_line_breaks Wiki: ''Don't use line breaks'']


===Misc===
:[[go.mfrl|go.mfrl.org]] website address / URL shortener
:[[Carousel]] - Creating slides for the www.mfrl.org front page "slider" Carousel
:[[Passwords]] - How to change your eMail and Network Passwords
:[[BB_Wireless_Mics|Blacksburg Wireless Microphones]] - For sound system in lectern.


Play in the [[Sandbox]]
===Downloadables===
:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
:[[Libby Magazine Kiosk]] - Steps for managing the Libby Magazine Kiosks.


Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
== Administrative ==
:[[eMail Lists]] - How to send mass emails to all or segments of MFRL employees.
:[[Okta]] - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
:How to set up "Out of Office" [[Auto-Reply]] for your email.
:Using County [[Vehicle]] (Dodge Caravan minivan).
:[[Spark]] for employees with dedicated workstations
:Hosting or participating in [[GoToMeeting]] meetings
:How to use [[Citrix for Hiring]] Managers
:[[Staffbox]] - Temporary File Upload / Download for large files.


===Other===
===Request for Purchase ticket system===  
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list]
:Request for [[RforP|Purchase]] process
* [//www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ]
:[[Acting on tickets]]
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
* [//www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language]

Latest revision as of 13:37, 13 May 2025

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

Sirsi WorkFlows Help

Offline - aka Stand Alone procedure.
Circulation Rules - Including circ periods, limits, and exceptions.
Online library cards, and how to convert to a regular card.
Neighbor library cards.
Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
Ephemeral checkout procedure
User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.
Damaged Items - how to deal with damaged items.
Canceled Holds on Hold Shelf Report - Why and How.
Blanket Holds - why and how to use them
Test Cards - How to create
Today's Onshelf Hold Report - run it yourself from the circ desk!
Hold, Predue, and Overdue Notifications
Notice Schedule - Master Timeline for Notices (excluding Hold notifications)
Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.
Notice Examples - Examples of our notices. Includes more than Hold / Predue / OD notices.
Workflows Entries - related to notices and communication method choices.

Front Line Help Files

Princh - How to Use and Troubleshooting
Creating TV Slides on USB from PowerPoint. 05/2023
HotSpot Procedures for Hot Spots
Filtering - Computer Content Filtering
Forte / Dex Credit Card System
EnvisionWare PC Reservation System (PCRes)
Making PCRes Reservations by staff, on behalf of patron
Making Group Reservations in PCRes
Guest Passes
Extending time
How it works (time intervals, etc)
Patron complaints / problems.
Child Computer Stats - Collecting monthly statistics for AWE and Magic Desktop machines.

Phone System Reference

Directory of extensions at all branches
Hold / Park / Transfer differences
Dialing Rules - When to use, or not use, '540' and other number combinations.
Voicemail Cheat Sheet
Sangoma P315 Quick Start Guide PDF. Additional P315 Information
Initiating Conference Calls
Special Dialing Codes for phone system functionalities.
Covid Kit Status Changing the Covid test kit availability status message on phone system and website.

Mobile Services Unit

Basic MSU Network Configuration
Create Sliders for Display TVs

Misc

go.mfrl.org website address / URL shortener
Carousel - Creating slides for the www.mfrl.org front page "slider" Carousel
Passwords - How to change your eMail and Network Passwords
Blacksburg Wireless Microphones - For sound system in lectern.

Downloadables

eBook Issues - Steps for Downloadable Book Problem Solving.
Libby Magazine Kiosk - Steps for managing the Libby Magazine Kiosks.

Administrative

eMail Lists - How to send mass emails to all or segments of MFRL employees.
Okta - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
How to set up "Out of Office" Auto-Reply for your email.
Using County Vehicle (Dodge Caravan minivan).
Spark for employees with dedicated workstations
Hosting or participating in GoToMeeting meetings
How to use Citrix for Hiring Managers
Staffbox - Temporary File Upload / Download for large files.

Request for Purchase ticket system

Request for Purchase process
Acting on tickets
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