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===Major Issues===
===Major Issues===
:[[What to do if the system(s) go down]]
:[[What to do if the system(s) go down]]
:How (and when) to [[contact MFRL-IT]] after hours


===Help Files===
===Sirsi WorkFlows Help===
:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
:[[Offline]] - ''aka Stand Alone'' procedure.
:[[Public Printing Issues]] - How to troubleshoot and resolve.
:[[CircRules|Circulation Rules]] - Including circ periods, limits, and exceptions.
:[[Online]] library cards, and how to convert to a regular card.
:[[Neighbor]] library cards.
:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
:[[Ephemeral]] checkout procedure
:[[LOST-CLAIM|User Claims Lost]] - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
:[[LOST-ASSUM|Long Overdue]] items - LOST-ASSUM: How it works, and how to handle payments.
:[[Damaged]] Items - how to deal with damaged items.
:[[CanceledHolds_on_HoldShelf|Canceled Holds on Hold Shelf]] Report - Why and How.
:[[BlanketHolds|Blanket Holds]] - why and how to use them
:[[Test Cards]] - How to create
:[[Today's Onshelf Hold Report]] - run it yourself from the circ desk!
:'''Hold, Predue, and Overdue Notifications'''
::[[Notice Schedule]] - Master Timeline for Notices (excluding Hold notifications)
::[[HoldSchedule|Hold Notice Schedule]] - Q: When do Hold Notices go out?  A: Multiple times per day.
::[[Notice Examples]] - Examples of our notices.  Includes more than Hold / Predue / OD notices.
::[[Workflows Entries]] - related to notices and communication method choices.
 
===Front Line Help Files===
:[[Princh]] - How to Use and Troubleshooting
:Creating [[TV Slides]] on USB from PowerPoint. 05/2023
:[[HotSpot]] Procedures for Hot Spots
:[[Filtering]] - Computer Content Filtering
:[[Filtering]] - Computer Content Filtering
:[[Passwords]] - in development
:[[Carousel]] - Creating slides for the front page Carousel
:[[Online Calendar]] Submission instructions
:[[Munis]] - Munis for Hiring Managers


:'''Hold, Predue, and Overdue Notifications''' ''This section is a work in progress''
:'''Forte / Dex Credit Card System'''
:[[Overview]]
:*Logging in with [[DexMFA|MFA]]
:[[Workflows Entries]]
:*Creating a [[DexProcessing|Transaction]]
:[[Notices]] - Information about our Predue and Overdue automated notification system.
:*Creating Daily [[DexReports|Reports]]
:[[HoldSchedule|Schedule]] - When do hold notices go out?  A: Multiple times per day.
:*[[DexVoiding|Voiding]] a transaction
:[[Holds]] - Information about our hold automation system.
:*[[DexProblems|Problems and Fixes]] Often a ''Location Conv Fees'' Error.
:[[Overdues]] Timeline of Overdue Notices.


:'''EnvisionWare PC Reservation System''' (''PCRes'')
:'''EnvisionWare PC Reservation System''' (''PCRes'')
:*Making [[Group Reservations]] in PCRes
::Making [[PCRes Reservations]] by staff, on behalf of patron
:*Guest Passes
::Making [[Group Reservations]] in PCRes
:*Extending time
::Guest Passes
:*How it works (time intervals, etc)  
::Extending time
:*Patron complaints / problems.
::How it works (time intervals, etc)  
::Patron complaints / problems.


:'''Meeting Room Booking System''' (''[//www.mfrl.org/reservations MRBS]'')
:[[AWEStats|Child Computer Stats]] - Collecting monthly statistics for AWE and Magic Desktop machines.
:*[[Meeting Room Booking System#Changes|Documentation]] of minor changes to [//www.mfrl.org/reservations MRBS], deployed 01/18/2016
:*Listing of [[Meeting Room Booking System#Equipment|Equipment]] locations and contacts
 
===Sirsi WorkFlows Help===
:Canceled Holds on Hold Shelf [[CanceledHolds_on_HoldShelf|Report]]: Why and How.
:Items that are marked [[LOST-ASSUM|long overdue]] (LOST-ASSUM).  How it works, and how to handle payments.
:[[LOST-CLAIM|User Claims Lost]] (LOST-CLAIM) procedures.
:[[Damaged]] Items - how to deal with damaged items.
:[[Patron Status]] - Circ functions available to different delinquency statuses.  Also info on "Standing Map Policy" error message.
:[[Offline]] ''aka StandAlone'' procedure.
:[[CircRules|Circ Rules]] Including exceptions, oddities, and unpublished rules.
:[[BlanketHolds|Blanket Holds]] - why and how to use them
:[[Test Cards]] - How to create


===Phone System Reference===
===Phone System Reference===
:[[Directory]]
:[[Directory]] of extensions at all branches
:[[Hold / Park / Transfer]]
:[[Hold / Park / Transfer]] differences
:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
:[[Dialing Rules]] - When to use, or not use, '540' and other number combinations.
:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
:[[General Use Cheat Sheet|Voicemail Cheat Sheet]]
:[[Fix sluggish phone / How to reboot a phone]]
:Sangoma P315 Quick Start Guide [[:File:Value-based-phones-quick-start-guide.pdf|PDF]].  Additional P315 [[P315|Information]]
:[[Initiating Conference Calls]]
:[[Initiating Conference Calls]]
:[[Special Dialing Rules|Special Dialing Codes]]
:[[Special Dialing Rules|Special Dialing Codes]] for phone system functionalities.
:[[CovidKitStatus|Covid Kit Status]] Changing the Covid test kit availability status message on phone system and website.


===Request for Purchase system===
===Mobile Services Unit===
:Request for [[RforP|Purchase]] process
:Basic [[MSU Network Configuration]]
:[[Single ticket]] viewer
:Create [[Sliders for Display TVs]]
:[[Acting on a ticket]]
 
===Misc===
:[[go.mfrl|go.mfrl.org]] website address / URL shortener
:[[Carousel]] - Creating slides for the www.mfrl.org front page "slider" Carousel
:[[Passwords]] - How to change your eMail and Network Passwords
:[[BB_Wireless_Mics|Blacksburg Wireless Microphones]] - For sound system in lectern.
 
===Downloadables===
:[[eBook Issues]] - Steps for Downloadable Book Problem Solving.
:[[Libby Magazine Kiosk]] - Steps for managing the Libby Magazine Kiosks.


== Administration ==
== Administrative ==
:[[eMail Lists]]
:[[eMail Lists]] - How to send mass emails to all or segments of MFRL employees.
:[[Okta]] - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
:How to set up "Out of Office" [[Auto-Reply]] for your email.
:How to set up "Out of Office" [[Auto-Reply]] for your email.
:[[Spark]]
:How to use [[Citrix for Hiring]]
:Using County [[Vehicle]] (Dodge Caravan minivan).
:Using County [[Vehicle]] (Dodge Caravan minivan).
:[[Spark]] for employees with dedicated workstations
:Hosting or participating in [[GoToMeeting]] meetings
:How to use [[Citrix for Hiring]] Managers
:[[Staffbox]] - Temporary File Upload / Download for large files.
===Request for Purchase ticket system===
:Request for [[RforP|Purchase]] process
:[[Acting on tickets]]

Latest revision as of 13:37, 13 May 2025

Montgomery-Floyd Regional Library Staff Wiki

Circ Desk Issues

Major Issues

What to do if the system(s) go down

Sirsi WorkFlows Help

Offline - aka Stand Alone procedure.
Circulation Rules - Including circ periods, limits, and exceptions.
Online library cards, and how to convert to a regular card.
Neighbor library cards.
Patron Status - Circ functions available to different delinquency statuses. Also info on "Standing Map Policy" error message.
Ephemeral checkout procedure
User Claims Lost - LOST-CLAIM procedures: when a patron declares they've lost an item prior to it becoming LOST-ASSUM.
Long Overdue items - LOST-ASSUM: How it works, and how to handle payments.
Damaged Items - how to deal with damaged items.
Canceled Holds on Hold Shelf Report - Why and How.
Blanket Holds - why and how to use them
Test Cards - How to create
Today's Onshelf Hold Report - run it yourself from the circ desk!
Hold, Predue, and Overdue Notifications
Notice Schedule - Master Timeline for Notices (excluding Hold notifications)
Hold Notice Schedule - Q: When do Hold Notices go out? A: Multiple times per day.
Notice Examples - Examples of our notices. Includes more than Hold / Predue / OD notices.
Workflows Entries - related to notices and communication method choices.

Front Line Help Files

Princh - How to Use and Troubleshooting
Creating TV Slides on USB from PowerPoint. 05/2023
HotSpot Procedures for Hot Spots
Filtering - Computer Content Filtering
Forte / Dex Credit Card System
EnvisionWare PC Reservation System (PCRes)
Making PCRes Reservations by staff, on behalf of patron
Making Group Reservations in PCRes
Guest Passes
Extending time
How it works (time intervals, etc)
Patron complaints / problems.
Child Computer Stats - Collecting monthly statistics for AWE and Magic Desktop machines.

Phone System Reference

Directory of extensions at all branches
Hold / Park / Transfer differences
Dialing Rules - When to use, or not use, '540' and other number combinations.
Voicemail Cheat Sheet
Sangoma P315 Quick Start Guide PDF. Additional P315 Information
Initiating Conference Calls
Special Dialing Codes for phone system functionalities.
Covid Kit Status Changing the Covid test kit availability status message on phone system and website.

Mobile Services Unit

Basic MSU Network Configuration
Create Sliders for Display TVs

Misc

go.mfrl.org website address / URL shortener
Carousel - Creating slides for the www.mfrl.org front page "slider" Carousel
Passwords - How to change your eMail and Network Passwords
Blacksburg Wireless Microphones - For sound system in lectern.

Downloadables

eBook Issues - Steps for Downloadable Book Problem Solving.
Libby Magazine Kiosk - Steps for managing the Libby Magazine Kiosks.

Administrative

eMail Lists - How to send mass emails to all or segments of MFRL employees.
Okta - Access manager; primarily for accessing MC's Huckleberry Newsletter site.
How to set up "Out of Office" Auto-Reply for your email.
Using County Vehicle (Dodge Caravan minivan).
Spark for employees with dedicated workstations
Hosting or participating in GoToMeeting meetings
How to use Citrix for Hiring Managers
Staffbox - Temporary File Upload / Download for large files.

Request for Purchase ticket system

Request for Purchase process
Acting on tickets
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